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Very prompt claims process. Customer service is top notch!!!!

This is the best insurance and I've checked on all the different ones. My Sidney swallowed a sewing needle. We watch our five Yorkies very close because they do get in trouble. Sidney picked the needle up by the time it hit the floor. I knew he swallowed it because I grabbed the needle and before I could get it out of his mouth he had swallowed it. Thank you Nationwide. He had a rather large hospital bill and a 4 inch surgery cut. He is great now but I still have to watch him close because he picks up everything. I have the needle, in a little tube, to prove it.

They are wonderful! Very easy to work with.

Glad pet prescriptions can be claimed because one of my dogs meds was 269.00

We have a English Bulldog and before getting him we knew to get insurance due to their health problems! We chose Nationwide by word of mouth. It seems to pay on the small claims ok but we have sent claims in for some higher dollar claims and seems it takes the 60 days to review and we have not got reimbursement on those as of yet??? We always have to send the vets notes for additional information which is fine but just prolongs the process. We always pay our 50.00 every month but seems when its time to pay on big claims example eye surgery Nationwide not so willing to help! Another example is our English Bulldog had descending testicles and also cherry eye and Nationwide said both not covered (400.00 charge) after our vet wrote extensive letter explaining these surgeries where necessary still NO payment! We have just filed a 586.00 claim and a 680.00 claim for two separate eye surgeries so we will see how they pay on these!

Nationwide really cares about their customers and their pets and they helped me in some difficult situations that my dog faced at a young age. They're great to work with and communicate with as well. I believe they do care about the customer and not just getting your monthly premium in their pocket. Thanks, Nationwide!

Efficient and professional

I had embrace for a couple months before I made a claim and within a couple weeks I made about 6 that totalled to about $1200. It only took a couple days to get reimbursed and I did it all through the app.

If your pet is older, Nationwide may request medial records prior to paying the first claim(s) submitted. In our case, it took 45 days (they notify you it can take up to 60 days) after submitting our records. Initially,we were unhappy with the length of time it took for the medical review. However, they were always very friendly and helpful when I called to check on the progress. After this process was completed, we now receive payment on our claims within 3 business days (if you sign up for electronic claims payment). We are now extremely happy and would recommend this insurance to everyone, especially if you have an older pet that requires more medical attention.

Best coverage and submitting claims extremely easy. Claims are reviewed and handled quickly would recommend to every pet owner