Complete lack of communication about double charges on the account
This company. Ugh. I used to love them until they double charged me for two out of three pets that I have. They didn’t let me know about the double charge, and when I asked for a refund they said they don’t do that. They make so much money from every single pet owner and pets and they still do underhanded things to steal and hold money from loyal customers. I have had my policy for almost three years. Choose a different , more honest company that won’t hoard your cash.
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Ashley
- BREED: English Bulldog
- AGE OF PET: 7 - 10
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Buy your pet insurance somewhere else! The guy on the corner would have better customer service.
I sell this stuff and I'm telling you, "Don't buy from Pet's Best." I would rather miss a sale than saddle a client with this company's policy. The customer service is dismal. Chat, but cannot ever reach anyone that actually makes decisions. They even tell you in chat, "they don't talk directly with customers'" A lot of good that does when you have a question beyond, "How much do I owe?" You can reach these same people that you chat with via phone, and a 45 minute hold, to be told the same thing. The policy looks great, but there is absolutely NOTHING there to back it up.
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Bill
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Great experience
Recent claim was resolved in a professional and expedited manner. I took a survey and it recorded an inaccurate response and I couldn’t go back. I would highly recommend this company!!!
- INSURER:
Pets Best
- POSTED: 08/23/2021
- BY: Renee
- BREED: Mixed Breed Small (10-20 Lbs)
- AGE OF PET: 0 - 3
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A leader in the industry
Fast,efficient and courteous processing of claims. Trupanion is without comparison to any other pet insurance providers.
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Surprisingly great!!
The nurse found a mass on my dog at the very end of a routine dental and it was super easy to get my estimate approved before i even had to pay.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Good job
Process has been easy now that I’ve downloaded the app- quick review of treatment
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Helpful
Nice to talk to someone who had a lot of patience and answered all of my questions. She took her took her time to answer my questions to make sure I understood her. Thank you!
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED: Maine Coon
- AGE OF PET: 7 - 10
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Since our beginning as a member of the f
You’ve been right on top of everything Thank you
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Excellent experience, as always.
As always, Trupanion was prompt on processing our claim. Whenever we talk to anyone there, the person we get is knowledgeable, reasonable, and friendly and there have bene situations when we were given the benefit of the doubt. Trupanon has always come through for us; they are true blue.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion is awesome in every way.
Trupanion is awesome in every way.
- INSURER:
Trupanion
- POSTED: 08/23/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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