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I called Saturday and talked to Nat and today and spoke with someone else. Both were exceptionally knowledgeable and personable. Excellent customer service was provided.

I've been very happy with the help I get .Thanks

Best insurance claim experience ever! Process was quick and had my claim paid within 3 days. Outstanding service!

The gentleman I spoke with was very nice and helpful

Nationwide offers very good coverage, but the methods for filing claims are outdated. My previous company had everything online. I only had to attach a copy of the paid invoices and fill in a brief explanation on the website. The "check status" should show all of the same information that is submitted to make it easier to track. especially if there are multiple claims in a short period of time. This is especially helpful since it takes a VERY long time for claims to process. Our previous insurance often turned our claim around within a week unless they were contacting the vet for more information. It can take over a month with NW. Hoping the process improves in the next coverage year.

The process for submitting claims is simple and quick. I have always received a timely response and my claims have always been paid in full.

Im glad I chose Nationwide for Maggie's Vet needs! I have recommended Nationwide to pet owner friends.

I've been happy with my pet insurance the 10 years I've had it, my pets mean everything to me , so I appreciate the quick payments!

10

This is by far the biggest joke I have ever heard of. They will not get all of the proper information and then when they do they will deny as pre existing. Even in our case the paperwork sent was of the wrong animal completely. Have to go through appeals after appeals and nothing will be done except them pulling payments. They are a joke and we will be taking further action against them. Choose another company.