5
out of 5
Verified
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1
out of 5
Terrible
Terrible.
Customer service - You wait for hours and hours on the phone, just to get a very bad cusomer support
They are doing their best not to pay for your pet treatment when you need them. after paying them over a 100$ a month, for two cats, they claimed that my pet has a pre-existing condition. No matter that I appealed, with a letter from my vet (!) saying my cat is 100% healthy, no issues, whatsoever! they still claimed they will not cover, just to make sure they don't have to pay in the future.
I suggest you never ever get close to ASPCA pet insurance, it's as bad as a scam!!
- INSURER: ASPCA
- POSTED: 08/27/2021
- BY: Roni
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
because of Trupanion --and my vet ..Raven and I are growing old together.
For the last few years as my dog and only companion has aged she has more and more to deal with. Because of the fact that I don't for a second hesitate on a necessary treatment --as long as she has quality of life and not in pain-- we are able to endure all of this isolation from the virus together. It means a lot to have her with me, walking, eating, all the things that her meds and treatment allow her to do and be.
I am not saying that without the insurance I would not still provide whatever she needs.. it is just that my life would have to be radically different in order to afford it.
Thank you.
- INSURER: Trupanion
- POSTED: 08/27/2021
- BY: Sherry
- BREED: Labrador Mix
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Very happy about Trupanion taking so good of our puppy.
Very happy about Trupanion taking so good of our puppy. We were very excited. Trupanion paid more than than we had to pay. Oh happy day. Never expected that.
- INSURER: Trupanion
- POSTED: 08/27/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
Drew was very helpful and my claims were easily and quickly processed
Drew was very helpful and my claims were easily and quickly processed
- INSURER: Trupanion Canada
- POSTED: 08/27/2021
- BY:
- BREED: Bernedoodle
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Satisfied customer in a stressful time
Very satisfied. So much easier than the insurance I had before.
- INSURER: Trupanion Canada
- POSTED: 08/27/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
Verified
May cancel
took too long to get reimbursed. and your company lost some of the info which had me following up with vets to get it resent. realizing i am spending too much on premiums and the $250 deductible isnt ideal. probably will cancel.
- INSURER: Trupanion
- POSTED: 08/27/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10