Find and read reviews with confidence

Figo has some of the best staff I've come across, they are super friendly and their process is easy when it comes to claims and insurance. I would recommend them to anyone!

I have had nothing but pleasant experiences with countless members of the Healthy Paws team. Upon the adoption of my lab-mix puppy, Titan, I thoroughly researched every pet insurance option available, calling and emailing multiple customer service reps from multiple companies to ensure I had an apples-to apples-comparison. Healthy Paws won us as a customer, and I've never been happier. We submitted our first claim (Titan had worms...), and everything was covered outside of the exam fee! While it did take a bit longer to process, it was our first claim, and we submitted about 11 documents to Healthy Paws from his initial visit, his visit for boosters/vaccines, and his neutering surgery, among a few other pieces of paperwork. I knew this claim would not reach our deductible, but wanted to get all of our information in the system for if he has a larger claim that will require reimbursement. I cannot stress how amazing their coverage is. I'm writing this review not because I was reimbursed for a large claim (thankfully!), but because I have the confidence and peace of mind that if that day comes, Healthy Paws will be there. They truly have the most comprehensive and thorough coverage. They have an annual deductible which is the most cost-effective, they pay off the actual vet bill (unlike VPI), have no maximum payout limits (unlike Embrace and PetPlan), have no transaction fees (unlike PetPlan), cover Rx and OTC if prescribed (on a case-by-case basis), cover breed-specific and hereditary/congenital conditions, cover specialists, mobility aids, acupuncture/chiropractic treatments as prescribed by a vet, and cover dental extractions/reconstructions if due to an accident. They do not have any "Wellness Plan" add on, but for the price of their premiums you can afford to purchase a plan through your own vet (such as Banfield) if you desire. If you are considering purchasing insurance for your dog, I urge you to reach out to a Healthy Paws customer service rep, and you'll be sold. Enroll your pup early, and you'll be set!

Really helpful staff even better than my health insurance when it comes to filing claims.

Really helpful staff even better than my health insurance when it comes to filing claims.

We have had ASPCA insurance on our Gordon Setter since she was a puppy. It is strictly for emergencies and major medical events Over the years we have had several events that generated claims. Service has always been prompt and helpful.

About a year ago I learned about pet insurance, and after researching different companies I chose Healthy Paws; I was able to insure my 4 year old dog Kevin (180 lb mastiff/dane) at a very reasonable rate. After being a customer for a year or so, he developed a limp that persisted despite conservative treatment. He was found to have a completely torn CCL/ACL had TTA surgery. Healthy Paws covered the surgery as promised, and the process was extremely straightforward. Not so easy that it was weird: they asked for appropriate documentation but were OK with the fact that his vet in a different city had not retained his (paper) records from 4 years ago. But considering that this was a major surgery after being a customer for a relatively short time, I felt very lucky to be one of their customers. I can't imagine how one would do this better.

My French bulldog, Gaucho, is my world. This past year he has experienced a string of bad luck health-wise, and Healthy Paws has never questioned the frequency of my claims, nor delayed in reimbursing me. It truly cannot be any easier. Just this past week, Gaucho underwent emergency back surgery after suddenly being rendered paralyzed by a congenital spine disease. $6,000 later he is home and faces a long recovery ahead of him. My heart breaks to see him like this, and I worry constantly over whether or not he will be able to walk again. What I do NOT worry about, though, is the expense. That's because I have priceless peace of mind that the coverage I have for Gaucho through Healthy Paws will not let me or Gaucho down. Thank you, thank you, thank you, Healthy Paws!

I took my dog to the E.R. after he let out a howl when I tried to pick him up. They gave him pain meds and anti-inflammatory. The next day I took him to his regular vet who did an exam and x-rays. I sent in two separate claims so that may have caused some confusion, however, I am most pleased with the prompt turn-around time and the fairness of the claim. I would also suggest you are very careful in entering information if you choose to use direct deposit. I would like to verify that I entered my account no. correctly. While I can access the routing no., I have been told by customer service, there is no way to access or verify your account no. I just have my fingers crossed that I didn't make any typos. Although I'm sure I didn't, not being able to confirm such information is a bit unsettling.

I had a couple of questions about adding another puppy to our current plan. I also needed some forms as I used my original. I emailed and within a very short time had all my answers. Dina was the representative that helped and is mailing forms to me and answered all of my questions as well. I appreciate this service for pet owners. I have not been at all disappointed and unfortunately have already had the need to file a claim. They were wonderful about response!

Our 20 mo old mixed breed became severely dehydrated, couldn't hold down water, couldn't eat, and became noticeably lethargic. We had to take her to a 24 hr emergency vet after hours. After x-ray showed a bowel obstruction, she underwent 12 hours of IV fluids, some stomach meds, and antibiotics. After following a strict regimen for two/three days she fully recovered. It was a very frightening experience and it was INCREDIBLY reassuring knowing that HealthyPaws had our backs financially so we could provide our family pet with the care she needed! Easy to file a claim, quick processing, and quick reimbursment. HP Considerately checked up on her during recovery as well. Helped me by contacting her vet directly for records they needed for claims processing.