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My dog ate part of a toy chew rope, It was lodged in his intestines. He was very sick, x-rays could not see it. He become so sick they had to do exporitory surgery to find the rope. I received a call from the vet that not only had they found the rope his intestines had burst. He had a very slim chance of making it though the surgery and then the recovery of the poison in his system. Plus it would be costly for the recovery and surgery. The question was do you want to put in down! No, was the answer right away, do what every you can to save him. I got on the phone with the Trupanion and made sure all was covered and the folks on the phone was so nice and understanding as to the stress I had on me that day. They covered everything except my deductible and 10%. I had to pay up front to all the vets and ER but I received checks from Trupanion in a weeks time. I could not have asked for better service than that! FYI my dog is doing great and made a full recovery.

My dog became uncharacteristically lethargic and wasn't himself so I took him in and they found he had a potential issue with his potassium level which could be a sign of something worse. You guys paid for all of his tests, ultrasound, blood, urine, whatever it took to get to the bottom of his problem. Thank goodness he is fine and thank you for taking care of this end of it.

- The pet cloud makes keeping Zoe’s medical records, walking reports, and vaccinations easy to keep track of. I also get text and email alerts for when she has vaccines coming up which is very helpful.- The insurance policy is very inclusive and affordable - The customer service team is great and always there to answer my questions - Now I always have peace of mind that I can get the best care for Zoe

We bought a very sick puppy and have had her to several vets Trupanion has been great and covered everything they have said they would. They have also processed the claims quickly and I have received my checks timely. One tip I would give is to print your claim form out and bring it with you to the vet since pet insurance is somewhat new some vets are not familiar with the form or what they need to do.

We bought a very sick puppy and have had her to several vets Trupanion has been great and covered everything they have said they would. They have also processed the claims quickly and I have received my checks timely. One tip I would give is to print your claim form out and bring it with you to the vet since pet insurance is somewhat new some vets are not familiar with the form or what they need to do.

Very fast to respond, never had a problem with service or claim

I can not express how great Embrace has been. We were skeptical when it came to pet insurance and many of our friends and family made fun of us for having it but we are so glad we decided to get pet insurance and even happier with our decision to go with Embrace. Our 2 year old pug, Nellie, has had a few minor stomach & skin issues over the last couple years but most recently needed surgery on both knees which also required physical therapy. We've had such a great response from Embrace on all of her issues! Her covered claims (so far mostly all of her problems, including the surgery & PT) were always resolved within a timely manner and our reimbursement checks were always delivered ahead of the scheduled time. We are very happy with the coverage and services Embrace has provided and so glad we chose Embrace!

Unfortunately our 2 year old puppy was diagnosed with early kidney disease and we had to run several tests, see some specialists and begin providing our dog with various prescriptions on a daily basis. Trupanion has been fantastic, has covered the numerous expenses and their claims paying process is extremely quick. Thankfully our puppy seems to be doing fine, but it will be a long (hopefully) road ahead and we are so thankful to have Trupanion by our side.

Unfortunately our 2 year old puppy was diagnosed with early kidney disease and we had to run several tests, see some specialists and begin providing our dog with various prescriptions on a daily basis. Trupanion has been fantastic, has covered the numerous expenses and their claims paying process is extremely quick. Thankfully our puppy seems to be doing fine, but it will be a long (hopefully) road ahead and we are so thankful to have Trupanion by our side.

My vet faxes the claims but many times Embrace does not seem to receive them. Recently they faxed 2 claims (separate dates). Embrace responded with one claim number so I wrote back and questioned the vet and also questioned Embrace as to whether they had indeed received both claims. Embrace assured me they had and then I received a response for only one claim. I had to contact Embrace again for the second claim and ask my vet to refax the 2nd invoice again. This has happened repeatedly in the past. My vet is very efficient. I love Embrace insurance and am usually very happy with the service but I would like to see this communication improved.