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Very fast to respond, never had a problem with service or claim

I can not express how great Embrace has been. We were skeptical when it came to pet insurance and many of our friends and family made fun of us for having it but we are so glad we decided to get pet insurance and even happier with our decision to go with Embrace. Our 2 year old pug, Nellie, has had a few minor stomach & skin issues over the last couple years but most recently needed surgery on both knees which also required physical therapy. We've had such a great response from Embrace on all of her issues! Her covered claims (so far mostly all of her problems, including the surgery & PT) were always resolved within a timely manner and our reimbursement checks were always delivered ahead of the scheduled time. We are very happy with the coverage and services Embrace has provided and so glad we chose Embrace!

Unfortunately our 2 year old puppy was diagnosed with early kidney disease and we had to run several tests, see some specialists and begin providing our dog with various prescriptions on a daily basis. Trupanion has been fantastic, has covered the numerous expenses and their claims paying process is extremely quick. Thankfully our puppy seems to be doing fine, but it will be a long (hopefully) road ahead and we are so thankful to have Trupanion by our side.

Unfortunately our 2 year old puppy was diagnosed with early kidney disease and we had to run several tests, see some specialists and begin providing our dog with various prescriptions on a daily basis. Trupanion has been fantastic, has covered the numerous expenses and their claims paying process is extremely quick. Thankfully our puppy seems to be doing fine, but it will be a long (hopefully) road ahead and we are so thankful to have Trupanion by our side.

My vet faxes the claims but many times Embrace does not seem to receive them. Recently they faxed 2 claims (separate dates). Embrace responded with one claim number so I wrote back and questioned the vet and also questioned Embrace as to whether they had indeed received both claims. Embrace assured me they had and then I received a response for only one claim. I had to contact Embrace again for the second claim and ask my vet to refax the 2nd invoice again. This has happened repeatedly in the past. My vet is very efficient. I love Embrace insurance and am usually very happy with the service but I would like to see this communication improved.

My dog was less than a year old. Went to the vet for puppy care. He is a cocker spaniel. He had two different skin diagnosis. One before insurance and one after. They denied the claim even after an appeal with the vet stating that they were different conditions. The female in claims stated they would never cover a skin issue or possibly ear issues because they are related. Wrong. Save ur money. 👎🏻

Have had Trupanion for 4 1/2 years. Never a problem with claim processing. My Bernese Mt. Dog has EPI and needs pancreatic enzymes on her food the rest of her life. Trupanion pays 90% and I pay 10%.Her enzymes cost 150.00 a month. Be sure the pet insurance you buy pays for medicine. I paid a one time deductible for her illness. After that only 10% of the cost of the medicine. I would insure my next dog again with Tripanion.

Have had Trupanion for 4 1/2 years. Never a problem with claim processing. My Bernese Mt. Dog has EPI and needs pancreatic enzymes on her food the rest of her life. Trupanion pays 90% and I pay 10%.Her enzymes cost 150.00 a month. Be sure the pet insurance you buy pays for medicine. I paid a one time deductible for her illness. After that only 10% of the cost of the medicine. I would insure my next dog again with Tripanion.

My wife and I are extremely happy with the response time of Trupanion crew. I spoke to a rep and she assured me Trupanion would be there and they stand by there word. With this I thank you!

My wife and I are extremely happy with the response time of Trupanion crew. I spoke to a rep and she assured me Trupanion would be there and they stand by there word. With this I thank you!