Immediate handling of wellness claim
Embrace is everything we need in pet insurance. This wellness claim was for meds but
whenever we have a claim of any kind or a question the response by Embrace is
immediate. The staff is also super helpful.
- INSURER:
Embrace
- POSTED: 07/04/2018
- BY: Ann
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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I love Trupanion
I love Trupanion and I've recommended Trupanion to so many friends and family!! :-)
- INSURER:
Trupanion
- POSTED: 07/02/2018
- BY: Marni
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Quick and easy process.
Generally claims/reimbursement is quick. However,this last claim the primary diagnosis was assigned incorrectly so reimbursement was incorrect. Called and person I talked with was very knowledgeable and explained how the ‘review’ process works and how to resubmit the information. Very happy with service.
- INSURER:
Nationwide
- POSTED: 06/29/2018
- BY: Joan
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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thank you for the vet help.
great service fast and accurate.
- INSURER:
Nationwide
- POSTED: 06/28/2018
- BY: Gary
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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The process for submitting claims needs to be improved.
I originally starting using this pet insurance when it was VPI about 13 years ago. A few times my claim has been delayed weeks to almost a month due to the fact that my scans were not readable. Most claims are processed in 2 weeks. If they are not, I call to make sure my documents are readable. One of the recent claims the documents were not readable. I found out on day 18 of submitting claim. On day 16 or 17 I called to make sure the docs were readable. I was put on hold while phone rep checked. She came back on the phone and said they were readable. On finding out on day 18 about the docs I resubmitted to a supervisor my documents. She send me email saying they were readable. From then it took another 3 almost 4 weeks to process claim. During the process emailed supervisor and called customer service to have this claim accelerated because of your mistake. Supervisor never emailed me back and CS said they would notify supervisor. A few weeks later my claim was declined because it was classified as a duplicate claim. I was extremely mad. I called to get this straightened out. Finally someone looked at this claim and accelerated the process which in a few days I had my reinbursement deposited to my checking account. I'm now waiting for two more claims to be processed. It's been about 10 days. I will be calling next week to make sure the docs are readable. If a claim can be processed and completed in 2 weeks; then I should be able to get notified in less than a week if my scanned documents are not readable.
- INSURER:
Nationwide
- POSTED: 06/28/2018
- BY: Leah
- BREED: Chesapeake Bay Retriever
- AGE OF PET: Over 11 years
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Service is good
Overall happy. Had hoped more would be covered on the wellness rider though.
- INSURER:
Nationwide
- POSTED: 06/28/2018
- BY: Terrie
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Thank you
Thank you for the prompt review of my claim & support. I never had pet insurance before but now I can't imagine not having it. My baby girl Madison seems to always be 'getting into things' and I can now give her the best treatment possible knowing I have Nationwide to help.
- INSURER:
Nationwide
- POSTED: 06/28/2018
- BY: Ashley
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
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Easy to use the insurance
This is the first year that I subscribe to pet insurance for my dog. I was a little leery about ease-of-use and coverage, but so far so good! I am pleasantly surprised how easy it is to do.
- INSURER:
Nationwide
- POSTED: 06/28/2018
- BY: Brenda
- BREED: Samoyed
- AGE OF PET: 7 - 10
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Glad I have this for my cats
Getting health insurance for my cats turned out to be a really good idea and I absolutely recommend people consider ASPCA Pet Health Insurance for their pet(s).
- INSURER:
ASPCA
- POSTED: 06/27/2018
- BY: Gail
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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ASPCA Pet Insurance Saved My Best Friends Life
ASPCA Pet Insurance saved my best friends life - there was no way I could have afforded the life saving surgery that my cat Stanley needed.
I can't recommend their services enough - their phone staff confirmed my coverage prior to signing off on his Surgery and their claims process was completely painless.
I can't thank you enough for saving my buddy Stan's life - I can't recommend your service enough.
- INSURER:
ASPCA
- POSTED: 06/27/2018
- BY: ROBER
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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