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Pets Best is fabulous! I have been recommending it to all my animal lover friends.

it is quite easy to me.

Always very easy to work with. Fair practices and consistent service

Great Customer service

Easy to file claims. No hassles. The insurance does exactly what it says it will do.

I love Nationwide Pet Insurance and will recommend it all my friends

One year ago my dog was diagnosed with thyroid disease, anemia and being lethargic was a side affect. It has been one year since diagnosed with the disease and she has been stable and back to new with the medicine she is one, for one year she went in to the vet for blood work as needed to make sure she was where she needed to be, and she was. One year later she came down with an auto immune disease, which also has the side effects of being anemic and lethargic. Nationwide is trying to say that her anemia and being lethargic from an ENTIRE YEAR AGO WITH AN ENTIRE DIFFERENT DISEASE is related and they will not cover her new disease because of it. I have PROOF of blood work and had the doctor call and tell them it is two separate cases and they still do not want to cover me. What is the point of insurance if you have to jump through hoops and you pay them to protect you and they DON'T!

good service

The very first claim I filed was rejected because he had previously had a torn toenail as an exclusion to the policy, however this was on a different foot altogether and the original torn nail was over 6 months prior (so should have been classified as "healed"). After the claim was denied I called several times, submitted paperwork several times, and eventually the claim was "accepted" but due to all the confusion in the paper trail $0 was applied to the deductible. After several more fruitless phone calls I left a voice message and everything was cleared up about a week later. This was great, but it should not have taken nearly six months to achieve this outcome. I have made several other claims for Otis--as well as two for another policy I have on my dog Bach--and almost all of them have had similar problems where it was initially rejected or delayed. It should not be this difficult to use the policy. A 30 day turnaround on an initial claim review, and then 60-day review on a second claim review is absurd. It seems this confusing back-and-forth is created to make it so difficult to use the policy I will just forget or drop it. Moving forward I have one major concern for Otis: a couple months back he tore his ACL and needs surgery. This 100% should be covered by my policy because the injury occurred during this policy. Due to your company policy I could not get the surgery pre-authorized, and with all the difficulties I had filing minor claims I am not at all confident Nationwide Pet Insurance will honor our agreement in a timely fashion, if at all. Please help give me confidence this legitimate claim will be handled better than all my previous claims.

Because Bethany was so helpful and made making a claim easier.