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Excellent Customer Assistance and Communication.My dog has some discharge coming from her eye and after sending the documents to Embrace, it was covered!

When your dog has cancer, the last thing you want to think about is insurance or anything, really. I was a mess. But Embrace was there! THANK YOU. This company is first class/best in class.

My previous dog, a bichon frise, had to have back surgery twice in less than a year, when he was around 7, ruptured discs. $5000 per event. My previous pet insurance paid nothing, because my baby had had back pain when he was 2, prior to purchasing the insurance policy.When I got my current bichon, Scarlett, I essentially purchased Embrace insurance for her before I brought her home. And I'm so glad I did! 2 years ago, she scratched her neck raw, due to allergies. Over the course of the past 2 years, she has been treated by a holistic vet approximately 2x per month; Accupuncture and Chinese herbs. (Embrace covers the Accupuncture but not the herbs.) She also had complete allergy testing done, by a veterinary allergist/dermatologist, and she now takes daily antihistamines and monthly injections. Poor baby is still scratching, and Embrace is still paying 80%. Bless them, they have paid a lot more than I have paid for premiums for the past 4 years! I recommend them to everyone. If only I could get such good coverage for myself! (Note, the first claim submitted took a couple of weeks for them to process, collecting all kinds of info. Subsequent claims have been paid in under 2 weeks!)

My dog was taken to the emergency clinic and racked up an impressive $3K bill due to all the tests, meds and hospitalization stay. We have the emergency insurance option and my claim was processed within 6 business days. I got back the full 80% I was owed in my policy and the money was in my account the next day. I am so relieved I had this insurance or else we'd be in a tough spot

Shadow was diagnosed with Vaginal Hypoplasia and need surgery. Our vet faxed the claim to Embrace after 4pm and at 7pm the next morning I had an email saying the claim was approved. Past experience tells me the check will be in my bank account very soon.

Our 5 year old lab mix has had joint problems since she was a puppy. This year, she had both knees done (TPLO surgery). It was around $2800 for each knee. We could not have managed it without this insurance. They paid over $2000 for each one. Now we have our rowdy puppy back.

We have had a great experience with ASPCA pet health insurance. They always process our claims promptly, and we have not had any trouble getting services reimbursed. They usually call after we submit a claim to ask how our pet is doing and to see if we have any questions. I always tell them that I wish my "human" health insurance company did things like this!! I highly recommend their plans. The only reason I am selecting 9 instead of 10 is that their maximum allowable rates for services are often slightly less than our vet charges, but this may just be the industry-wide standard. Overall, we are very happy with the plan. Best of luck with your decision!

I really can't say enough about this company! Top notch service and coverage. Never ever a problem and pays promptly!!! Thank you for the best insurance available to our pets!!!

My claim was reviewed and payment was approved in as prompt a manner as possible given the nature of the illness. Petsmart kept me informed through the process and their chat function was also most helpful. I am so glad I have this insurance.

I have really enjoyed my experiences with Healthy Paws. I've been a customer for 4 years now. They are quick to respond, customer service is top notch, and they are very clear with billing and reimbursement. The app is also very easy to use and makes processing claims a breeze. They also follow up to check on how my dog is doing when I submit a claim. Love Healthy Paws!