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Very good Service and great pet insurance

I have the insurance for my 3 dogs and 2 cats through my employer. The multi-pet discount makes it more affordable. My main complaints are the "ease" of submitting claims. Since I often take more than one pet at a time, often the claims are not processed correctly requiring a call to customer service. Customer service is always very helpful, and the issue is usually resolved right away. I just wish it were easier submit the claims through the website instead of emailing or using the Vitus Pet app. It would be nice if I could submit a receipt once, and indicate that the receipt applies to multiple pets, instead of submitting the same receipt multiple times. Payments through Chase have been very quick recently. That has been very helpful rather than having to wait almost a full month to get the payment.

It's comforting to know we are able to provide the care we need for Holly and be reimbursed for some of our expense. We previously had pets that became very ill and the expenses were outrageous. The communication we receive whenever we call Nationwide is courteous and informative. In these days of a lot of companies lacking in good customer service, we really appreciate Nationwide.

Fast claim service.

I highly recommend Nationwide pet insurance. When you’re sitting in the vet’s waiting room with your sick pet, it’s a great relief to not add worry about the bill , and just focus on your pet.

Sassy has had some problems with 2 ear infections and I am so thankful to have this Pet Insurance to help with the costs! Y'all are great!

We're new to Pet's Best, but so far so good.

You only realise how important your pet insurance is when you need it most. One of my dogs suffered a dog-attack last year and the insurance paid quickly and generously to bring her back to good health. She still needs care and the pet insurance is still supporting us, thank you.

Very hopeful group of professionals! Helped me get my claims in and were very caring in the process

It is very easy to submit claims. Claims are processed quickly.