Excellent prompt and friendly customer service
Excellent, prompt and friendly customer service
- INSURER:
Trupanion
- POSTED: 07/12/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Great to do business with
I've never had any problems receiving my claims from Trupanion. Thank you for the quick service
- INSURER:
Trupanion
- POSTED: 07/04/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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100% Recommend Healthy Paws!
I always tell new pet people that if they can afford it, get pet insurance as soon as possible. When we adopted our dog Luna in 2014, I researched all the major insurance companies. The main differences among the companies had to do with cost, the deductible (per condition versus annual), and the approval process. I decided on Healthy Paws because while new to us, our dog was an adult and formerly stray, so I didn't know what we'd face in the first year (injuries, various illnesses??), so an annual deductible made more sense to me, in case there were multiple different vet visits.
While Healthy Paws doesn't offer a pre-approval, it's been super easy to file claims. If for a vet visit, their office can email the Healthy Paws claims department directly; if I'm picking up medication, I can submit a claim online. Healthy Paws has always reimbursed us very quickly (like 1-2 days) and has covered dozens of claims at this point for surgeries, medical tests, and prescription medications. I've never had a claim denied that I expected would be covered.
Any time I've needed to call Healthy Paws to check in about a quote from my vet's office, or straighten out my paperwork (lately sometimes I've needed to make multiple claims per week and have mixed receipts, oops) -- the customer service representatives are SO nice, SO lovely to talk to, and are clearly animal lovers who are happy to help pet people out. Over the past year Luna has been really sick and it's been *such* a relief to know that Healthy Paws will cover the various tests our vet has proposed -- it makes taking care of a pet so much easier. It's definitely been a good financial decision for us to pay for insurance since 2014; the reimbursements have outweighed the cost as Luna has gotten older and had health issues. I would definitely recommend Healthy Paws to other pet people! Thank you so much!
- INSURER:
Healthy Paws
- POSTED: 06/24/2021
- BY: Alexandra
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
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Great experience with my Trupanion ins
Received my ck for Amy you covered and am very satisfied
I have been recommended your ins to my friends
- INSURER:
Trupanion
- POSTED: 06/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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there when you need it.
there when you need it. this is the second time we have had to use our insurance but it was a lifesaver. Instead of worrying about how we were going to pay for his treatment we could focus on on his treatment
- INSURER:
Trupanion
- POSTED: 06/24/2021
- BY:
- BREED: Rhodesian Ridgeback
- AGE OF PET: Over 11 years
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Because they answered my call immediately.
Because they answered my call immediately. And they responded to the emergency vet immediately as well
- INSURER:
Trupanion
- POSTED: 06/22/2021
- BY:
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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You were there when we needed you
You were there when we needed you
- INSURER:
Trupanion
- POSTED: 06/16/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Trupanion is a great company!
Always there for our pets and it makes those hard medical decision a lot easier. Also, knowing that I don't have to wait for reimbursement is a huge benefit.
- INSURER:
Trupanion
- POSTED: 06/16/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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