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$143/month for my GSD. Developed anal sacculitis (anal gland infection). Veterinarian prescribed strict Hydrolized food diet in an attempt to recitify the condition as last ditch effort prior to surgery and removal of anal glands. Pets Plus Us approved all related anal sacculitis vet visits but not the Hydrolized food diet. Because I tried it once a long time ago (prior to Pets Plus Us) in attempt to help with her allergies (I ceased as it was ineffective) and claimed that the food is part of "prexisting condition". Food is used as treatment modality for her anal sacculitis and it has been effective. Still fighting them. Otherwise it's fine. Don't get the impression this medical insurance provider is any different than the others. These guys are sleezy too. They hide behind insurance language and speak more than others I find. So be prepared to be inundated by extreme court like lanagauge and behaviour as well as stalling tactics.

I thought the overall ease of filing a claim for our pet was simple and clear. The processing of claim was a bit long. Partially due I did not send in the pet's medical records with the claim. MetLife had to go back to vetenariam and request the files. That took an extra week. All in all it was a good claim processing and I did get some reimbursement.

Backtrack a couple years. My dog got a hematoma surgery. Then Applied Pets best got denied for this claim cause the incident happened before. Ok understood I get it. Fast track today he went in cause his ear had yeast and has bad allergies. We got denied again because the issue was from before? How so? I was paying for 2 years and this was developing months ago. They’ll find any excuse to deny you. Going to appeal but likely be cancelling today.

I at first was nervous about the process of doing this claim. however, after reviewing metlife site and discussing with a person, I proceeded forward. The process was pretty straight forward and easy to follow. make sure to have a scan copy or pic of your service. Make sure it was clear, and it has all the needed information. I have done all of this and that made it a easy process. I would recommend using Metlife insurance because they coverage isn't confusing and the claim process was easy to understand.

I took out Trupanion Insurance per the advice of our vet, in 2009, when our dog Mr. Bryce, (Rescued from an abusive situation), a German Shep/Golden Retriever and Chow mix, was one year old. Trupanion paid 90% coverage for the same condition, of which for most of his life was occasional Colitis-related. When he was eleven, he had anal cancer and once again - 90% coverage/reimbursement for his cancer treatment. The treatment extended his life by two years. When I had to let him go due to the cancer advancing, Trupanion paid 90% for euth services at home. We used the services of Hearts and Halos, for home euth, which I strongly recommend. Our previous dog, Bruce, a Golden Retriever, had cancer as well - a Melanoma, and we didn't have insurance - cost us upwards of $5,000 for treatment, which sadly, didn't give him a sizeable life extension. Following that experience, pet insurance was nothing to consider. If we ever have another dog, will take out insurance again - although I'd have to consider other pet insurance as well. Since the time I had it, I see it's a more competitive field.

I implore you to stay away!! This origination is horrible. I submitted several claims for a simple dental procedure and Pets Best found any possible way (all wrong) to deny my claim. They stated that my Vet did not include diagnosis information on the medical records, which was entirely inaccurate. I reviewed the medical records personally and the information they requested was literally right there, front and center. It is impossible to get hold of anyone on the phone or via email. Look elsewhere!!!!

Our dog is newly insured by Trupanion (since July, 2024). Five days ago she tore her cruciate ligament and we knew from experience with a previous dog that she would need an expensive orthopedic surgery (TPLO). The high end of the surgical estimate was around $8,000, which is the going rate in our area. Thanks to Trupanion's preauthorization process, the surgeon's assistant was able to submit the estimate and find out within minutes how much Trupanion would cover. After deductible they covered 90%, which greatly reduced what we had to leave as a deposit, and it was obviously a HUGE cost saving over the total cost if she wasn't insured with Trupanion. My husband and I were so impressed with Trupanion and literally cannot recommend them highly enough. The cost of the monthly premiums may feel high, but it is so worth it after just one episode of a covered emergency expense.

Though I'm not one of the thousands of customers dropped by nationwide, my rate went up$1200/yr to $3600/yr and my coverage dropped from 70% to 50%. I have the policy 8 years since my dog was a puppy. Not real happy.

My new employer offered me pet insurance thru nationwide at a discount and I wanted to switch my existing nationwide policy to the employer plan. Nationwide told me I could switch at renewal. Upon renewal I called to switch it and then they denied the switch because the services rendered during the existing policy were considered pre-existing. They are a money hungry organization willing to tell what you want to hear just for a sale. I would have never selected them if I knew they would pull some deceitful bs like this. Buyer Beware!!!

MetLife pet insurance has been outstanding for our furry friends. The coverage is comprehensive while the reimbursement has been fair and equitable. Both the website and the mobile app are easy to use during the submission of claims, and support was extremely courteous and helpful when I have called for help. Resolution of claims typically has taken between two and three weeks which I feel is acceptable. Their explanation of benefits is thorough and easy to read. We have been very satisfied for the two plus years thus far.