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This is the worst pet insurance ever! I made payments to have my 4 year old lab insured for over a year. She developed a fatty growth on their leg (which is common in labs). We paid out of pocket to get it removed in expectation that the insurance we have on her would reimburse the surgery cost. I faxed over all the needed paperwork 3 times and they said they still did not have enough information. 6 months later I still did not get reimbursed her vet bill. I received another letter in the mail stating they needed another 30 days to review the claim (as if a half a year wasn’t long enough). I called them and they told me after looking into the claim they decided to deny our claim and not pay us any money. They said that it was a “pre-existing” condition, which is a lie. I was so angry to have waited a half a year and go through all this hassle just to get denied. I instantly canceled my dog’s insurance with them.

When you have a big bill like a surgery is where it really pays off.

I submitted my bill and got an immediate response. Thanks.

All contacts have been friendly and informative.

Love the promptness !

When "critter kids" get sick it can be devastating! Knowing that Nationwide is helping us get through this tough time has been so comforting and helpful. Their customer service people are extremely willing to help with questions but what has been really saving is that the Vet's office is actually able to submit our claims for us which makes life a whole lot easier as they have all the necessary information regarding diagnosis, etc. Using Nationwide's online services is easy as well. We are able to view existing claims and understand which procedures are covered and which are not. Thank you, Nationwide, for being by our side!!

Fast friendly customer service.

Always have a positive experience when contacting a team member

trupanion is always fast and easy, they work directly with my vet to file all paperwork and the reimbursement is fast and easy. If trupanion was a place, I could be the Mayor, tell all of my friends and family about the benefits I have experienced with trupanion!