Hassle free, quick, and clear process
Great overall experience. Quick replies to submission of claims letting us know it was received and being processed, followed quickly by claim summary. We also appreciated working with our vet clinic and pet hospital that were working directly with Trupanion provided quick processing and allowing us to focus on our pet and pet care decisions.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Thomas
- BREED:
- AGE OF PET: 0 - 3
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Janet was awesome
The best experience. Janet was awesome. Very friendly and easy to talk to. Our conversation was awesome. If I can call back and get her, it would be great.
- INSURER:
Furkin
- POSTED: 05/14/2023
- BY: Natasha
- BREED:
- AGE OF PET: 0 - 3
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Trupanion=peace of mind
I would never own a dog without having Trupanion. My claim was processed in less than 5 minutes
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It was quick and very easy
It was quick and very easy
- INSURER:
Trupanion Canada
- POSTED: 05/14/2023
- BY: Johanne
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Easy and fast.
Claim process was quick and easy.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Geen
- BREED:
- AGE OF PET: 0 - 3
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Claims process is quick and easy
Submitting claim through trupanion is simple and quick. I appreciate how they give continuous updates throughout the claim process.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Evangeline
- BREED:
- AGE OF PET: 0 - 3
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Great customer service!
Submitting claims are easy.
Appreciate the communication re: status of claims.
Appreciate the prompt reimbursement when appropriate.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Kelly
- BREED:
- AGE OF PET: 0 - 3
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Great experience
Iâm happy with my experience.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Julie
- BREED: Doberman Pinscher
- AGE OF PET: 0 - 3
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Don't expect an answer
I had a simple question: Does Fetch cover deciduous tooth removal. What a JOKE!!!! It's a yes or no question.
This is the conversation that followed
While we are not able to confirm or deny specific coverage without a claim being filed, I can say that your policy is set to cover any non-routine dental procedures, such as medically necessary cleanings due to gum disease, tooth extractions, etc. We can only cover these treatments as long as the issues themselves were not pre-existing to your policy.
well, when she was a puppy she only had one set of teeth and now she has two....soooo..... is that pre-existing.
Rico profile
We are not able to confirm until a claim has been filed since this will be based on the medical history of your pet. In general, any condition or clinical signs or symptoms that your pet has before the policy started or within your waiting period is pre-existing to your policy.
that is most unhelpful. Have a great day.
Rico profile
I absolutely understand your concern but this is how your policy's coverage works. But in the meantime, Is there anything else I can assist you with?
Rico profile
Thank you, Carol, for reaching out! A short survey will appear in this chat below. We greatly appreciate any feedback you may have.
- INSURER:
Fetch
- POSTED: 05/13/2023
- BY: carol
- BREED: Teacup Yorkshire Terrier
- AGE OF PET: 0 - 3
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