Find and read reviews with confidence

Our 7 year old standard poodle who never had any serious issues suddenly bloated while at a daycare facility and was rushed to the ER vet. We were told that the surgery and hospital stay would run between $5 and $6k, and that it was ok if we needed to say goodbye to our beloved dog that night. We went ahead with the surgery and submitted the claim to Embrace. Within a few days of the surgery we got an email saying we were were covered up the the max ($5000 minus a $500 deductible). You can just imagine the relief! A few days later the check was issued. I recommend Embrace now to all pet owners. The premiums are reasonable considering the high cost of life-saving surgeries and the service was impeccable. We've been with them ever since our dog was a puppy and 7 years later they really came through for us. And to think we almost cancelled the insurance last August because our dog had never had any major issues. I'm so glad we stayed with Embrace.

This company has denied every claim submitted in the two years I have had them. For one reason or another dispite the vets and specialist contacting them and tell them they were wrong. This company has done nothing but look for reasons not to pay claims.

I haven't put through enough claims to determine how I feel about the service overall, but we had a big problem with faxes not being received. My vet tried to fax the medical records 3 times and got so annoyed that she told me she won't handle the insurance forms with Embrace anymore. Staff has been pleasant though.

Our silver lab, Koa, managed to get into a baby bag while we were at work. He opened and ate a few items to include baby food and a bottle of Advil. The bottle was not full, but we had no idea how many pills were in the bottle. We immediately took him to the Animal Hospital in a new state (we recently moved from Arizona to Virginia). Koa was admitted to the hospital for treatment after a consultation with the animal poison control. In all, Koa spent 8 days in the hospital on 24/7 IV fluids and medications for his gastrointestinal tract. I checked the Healthy Paws app and website to verify what I already knew: that his services would be covered. I had two conversations a day with the veterinarians administering Koa's treatment and the discussion often revolved around whether we could afford to keep Koa on the IV fluids until his laboratory results showed that the toxins had been eliminated from his system. This was a touchy subject for the veterinarians because the treatment was close to $1000 a day and while they wanted to recommend the continued treatment they realized that many people could not afford the treatment. I assured them that Koa was covered and that we would and could do anything medically necessary to give Koa the best chance to live a long and healthy life. I cannot emphasize enough the peace of mind that I had throughout this ordeal knowing that I could afford to give Koa the best chance to live a long and healthy life. I never once had to hesitate or look at alternatives to treatment. I first came to Healthy Paws when Koa was a puppy. I chose what I felt was the coverage I wanted at a price that I could afford. I have recommended them to other dog lovers since Koa was a puppy. This event has only strengthened my belief in the truly outstanding service that Healthy Paws provided, and I will continue to recommend them to everyone I know. Our final bill was $8000. I submitted the claim through my app before I even left the hospital, and I received the check in the mail with in 5 days to include a weekend. Koa is healthy, happy, and home with us, and I am not sure that would be the case without Healthy Paws. For our family, the peace of mind of knowing, without a doubt, that we could do anything medically necessary to keep our family member with us for as long as possible was immeasurable, and I have Healthy Paws to thank for that.

I can't tell you how great Trupanion is! They were kind and worked with me. They allowed me to email them 5.5 years worth of invoices and medical notes, literally hundreds of pages, and they began reimbursing me within two weeks!!! The deductible per diagnoses does not have to be met yearly like with people, just once over a lifetime. Thank you Trupanion for following through and for being nice about it!!! You are the best!

I can't tell you how great Trupanion is! They were kind and worked with me. They allowed me to email them 5.5 years worth of invoices and medical notes, literally hundreds of pages, and they began reimbursing me within two weeks!!! The deductible per diagnoses does not have to be met yearly like with people, just once over a lifetime. Thank you Trupanion for following through and for being nice about it!!! You are the best!

Healthy Paws made it possible for my kitty to have the best of care when she needed major abdominal surgery. Filing was easy with the phone app, and I received reimbursement within 24 hours! My baby girl is now home and back to her old self.

My 11 year old shih tzu has had a lot of health problems this past year. I have been with Embrace pet insurance since 2009. Buying pet insurance was one of the smartest things I've done! The company is very efficient. Their system for filing claims is so easy. When the claim is complete, I usually receive a check within 2-3 weeks. When I call the office with a question, I'm never disappointed with customer service. Very happy customer!!!

Our 3 year old German Shepherd had gotten into a trash can of feminine products which resulted in 3 intestinal blockages and a need for emergency insurance. What a relief to know I had Embrace pet insurance. We have covered our Shepherd since we first got him at 8 weeks old and I am so thankful we kept the insurance. The vet bill for the surgery alone was over 3 thousand and it made what could have been a financial strain less stressful.

Purchasing pet insurance from Embrace has been one of the best decisions I've made. Our lab has allergies which require monthly shots and oral medications - all of which have been covered. Combine that with the cost of surgeries to remove skin lesions and swallowed foreign objects I'm not sure that we could've done it without Embrace. The coverage, customer service, and expediency processing claims have won us over - never again will we own a pet without insurance!