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The insurance claim was settled timely and to my satisfaction.

My 3 year old Golden tore ligaments in both rear legs and required surgery.A operation was required to repair the damage which appears to have been a success. The cost of the surgery exceeded $6000.00 and the Embrace claim was processed in less than two weeks. I could not be happier with the quick response I received from Embrace!

When my 6 year old Golden Retriever started limping, we thought he might have pulled a muscle. We weren't prepared for a torn ACL or Canine cruciate ligament tear, our vet tried to heal it without surgery but we quickly realized it wasn't going to be enough. After surgery and months of physical therapy he was slowly getting better but wasn't making the improvement we hoped for. At his 3 month xrays they get said things looked stable but at 6 months the unimaginable happened the plate slipped and popped out through the skin. An emergency vet visit, emergency surgery to remove the plate and install and pin and start all over again with physical therapy and he is finally starting to feel like his old self. Though it all, Embrace stood by us. The claim paperwork was easy to file, the claims were paid out quickly. They never argued about how much physical therapy our dog needed, or said which vet we could or could not use. They didn't raise our rates after the first year and over $5500 worth of claim pay outs. So far our vet bills have been over $8000 just for this injury. We have all three of our pets covered by Embrace, best decision I ever made. My advice, sign up your pet now, you never know what they will get in to and you never want to be faced with enuthanizing or giving up your pet to a rescue because you can't afford the vet bills.

I have had ASPCA Pet insurance since I brought my baby boy, Bubba, home. It helped when I had him neutered and then when he started having knee issues, the insurance was extremely helpful in covering the expenses that we had for PT, meds, X-rays, and follow-up trips to the vet. Unfortunately, we were not able to keep Bubba from completely tearing his TTL. He had the surgery and the insurance coverage was extremely helpful in covering a large portion of the over $5000 worth of bills.

So far I have pretty much come out even with my pet bills and the insurance coverage, but it is a comfort to know it is there if something major happens. I have had large bills for surgery in the past when I did not have insurance. It is nice to expect a refund after a visit to the vet.

So far I have pretty much come out even with my pet bills and the insurance coverage, but it is a comfort to know it is there if something major happens. I have had large bills for surgery in the past when I did not have insurance. It is nice to expect a refund after a visit to the vet.

My dog Audrey has had a year of illnesses some of which I never received a definite diagnosis. Had to get a second opinion from a holistic Vet and a NutriScan - Pet Sensitivity & Intolerance Test. All of this became very expensive and would have not been possible without this insurance. Best Pets does have limitations on holistic care and does not cover holistic medicines. Audrey is doing better with a variety of treatments. I really want her healthy again, and thanks to Pets Best we are working on getting there!

Gracie, our 9 year old tiny toy poodle, has had chronic eye problems. She is totally blind in her left eye and developed a cataract in her right eye. She had cataract surgery but bacteria entered the wound and caused protein development. TPA injections were administered to stop the spread of the protein. This small claim was for one of her injections but Embrace covered the bulk of her surgery and follow-up appointments. I have submitted many claims for Gracie over the years and this company is so great to work with. They are professional, kind, approachable, and really seem to care about your pet. They are like family. They are always ready to help with whatever issue there is. Every time I call, I always talk to a helpful friendly kind and professional person. I have been with this company for over 6 years and have never experienced anything but the best professional service. I wish all companies could operate as well as Embrace.

After many hours of research, I chose Healthy Paws for my 2 precious labs and am so glad I did. A couple months ago I brought my black lab to the vet because she looked as if she wasn't feeling well. She seemed to lack energy and was laying around much more than usual. She would watch her sister (yellow lab) fetch in the yard as she laid quietly on the deck watching her with those sad, brown eyes. I knew she wanted to join in on the fun as she occasionally would chase after one of the balls, but she wasn't able to play for more than a couple of minutes. The vet decided to take x-rays and found that my Katie had hip dysplasia. I was shocked because I had always thought that was something that happened to older dogs and my dog was only five. After finding out from the vet how much pain my dog was probably in, I knew that I would have to see a specialist about performing surgery. I quickly called Healthy Paws Insurance and the woman I spoke with was very reassuring and let me know that they would indeed cover, after my $100 deductible, 90% of the bill. Considering the total hip replacement was over $6,000, I was amazed. I honestly thought it was too good to be true. But, they were true to their word. They even made a direct payment to the veterinary hospital, so I wouldn't have to write a check for the entire amount! I am so impressed with the caring people that work there and the company as a whole. As I am writing this review, my wonderful dog is laying beside me, shaved hip and all, looking up at me with those beautiful, brown eyes. I know that in a couple months she will be fetching balls with her sister. I am so thankful that I decided to get Healthy Paws Insurance. I will never be without it. Having this wonderful insurance gives me piece of mind that I will always be able to do what is in the best interest of my babies.

This is the only pet insuranse I have ever had so I don't know if this is normal or not. I have submitted 2 claims so far. My first claim was processed within a week, the second claim has taken 2 months to process and it was for a lower amount. (Actually I still dont have the funds in my account, I just received an email yesterday saying the process was complete). Another thing threw me off - when I called to set this insurance up I was told that full coverage for dogs doesn't kick in until 6 months because detailed records are required. I was told that for cats it's about a month. I have had this insurance for 3 months now and only today received an email telling me all the coverage my cat is excluded from. I guess it just wasn't very clearly explained from the get go. The people whom I have spoken with on the phone and received email correspondance from are very courteous and professional.