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Embrace employees were very helpful, knowledgeable and pleasant.

We have a 3 year old yellow lab mix rescue. She has had insurance since we got her at about 2 months old and immediately enrolled her in the Embrace Insurance before she had any pre-existing conditions. She is very healthy, but has developed incontinence from being spayed. This is an ongoing problem which she will take medication for the rest of her life. We haven't needed to use the insurance much, but it sure will come in handy now. We have had Embrace for our last 2 dogs and have been very happy with it. They pay promptly and as long as it isn't a pre-existing condition, are very fair. I like that there is no set schedule for what will be covered as with some pet insurance. I have recommended this insurance to many of my friends and will always have it for my dogs.

Amazing, fabulous, wonderful, great. The best. Claims processed quickly with stellar coverage for my pups.

Please do not listen to the negative reviews of this insurance company! I could not be any happier with their service! I purchased a plan at 9pm and the accident coverage was active at midnight... then the absolute worst happened and my newly adopted Italian Greyhound puppy broke his leg at 1am :-( The timing couldn't have been any better because I rushed him to the 24-hour emergency clinic and then had corrective surgery the following day. The bills totaled almost $2000, but ASPCA processed my claim in a little under 4 weeks and reimbursed me the full 80% after my $100 deductible. I am extremely thankful for their coverage and I honestly don't know how I could have afforded it without them. Thank you, thank you, thank you, ASPCA Pet Insurance!!!! :-) After my claim was completed they called to check up on my puppy and see how he was recovering. ASPCA truly cares about their customers and I cannot express how much that meant to me to receive that call. With ASPCA you really get the care you and your family deserve!!! :-)

My 3 year old lab tore her knee ligament and needed a very expensive surgery. If it weren't for her insurance we would of had to put her down. The claim was settled quickly and the people I talked to were efficient. Wish my health insurance was this good !

My 3 year old lab tore her knee ligament and needed a very expensive surgery. If it weren't for her insurance we would of had to put her down. The claim was settled quickly and the people I talked to were efficient. Wish my health insurance was this good !

I submitted a claim for a dental cleaning for my cat. I talked to Embrace on the phone and heard from them by email, and they were very friendly and sent a check within less than 2 days.

The services provided by the insurance are great! The customer service are always very responsible for people'needs. In addition, they are friendly and ver polite. It is a great service and I am very fortunate to have it.

Recently my French Bulldog, Sylas, came down with an undiagnosable sinus issue. After multiple oral therapies, the decision was made to put him through rigorous blood and tissue sampling, as well as, a sedated HRCT scan to try to figure out what was going on. After all said and done, Embrace covered 65% of the near $3,000 bill. I actually had thought they would not cover anything given this was not yet a surgery. That may still be warranted, but we'll cross that bridge when we come to it.

I have two miniature dachshunds and they are my pride and joy. Before I got them I did a lot of research on which breed would best suit my lifestyle, and all books about dachshunds mention that back problems (IVDD specifically) are a real risk.I have wanted a dog for all of my life but have always considered them to be a responsibility to be taken very seriously. Although I am now in a great situation to finally have pets, an expensive vet bill is still a risk (and IVDD treatments can cost up to $10,000). Getting a pet insurance was therefore a no brainer for us. Because my husband and I are with USAA, we were recommended Embrace Insurance. After doing some research, it seemed like one of the best pet insurance out there. We have been very diligent in sending Embrace any update (microchip and neuter status), and waived the waiting period for both our dogs by submitting an orthopedic exam from our vet. Last month, Cashew started acting weird and was diagnosed with paraparesis, a sign of IVDD. Our vet recommended immediate action for his pain and comfort, as well as a solid rehab program for the future. When I called Embrace to check that these items would be covered, they were extremely helpful on the phone as well as compassionate (it was a really hard time for me, knowing that my baby was in pain). I also asked my vet to fill in the pre-certification form for all our future expenses, including acupuncture, laser therapy, electrical stimulation and a complete rehab package, and got a very quick response from Embrace that it would be covered. It's now been more than three weeks since Cashew's condition has been diagnosed and he is back at 95%!! Our vet has done a fabulous job, but Embrace also deserve a huge thank you. They were quick and lovely to deal with, and I cannot recommend them enough. In my opinion, being worried about your pet's health is horrible enough, being worried about paying for care is a nightmare you really don't need. Embrace made it so that I could concentrate on the important things and do whatever was necessary for my baby to get better!