5
out of 5
Verified
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5
out of 5
Verified
3
out of 5
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Incredibly slow to process larger claims.
Incredibly slow to process larger claims. When I reached out to inquire about the status of a larger claim, I was told Trupanion was waiting for additional information from me, but had never reached out.
- INSURER: Trupanion
- POSTED: 09/12/2022
- BY: Joshua
- BREED: Australian Cattle Dog
- AGE OF PET: 7 - 10
5
out of 5
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2
out of 5
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A long relationship, many struggles
When I first got pet insurance, every claim was a struggle- sending in the forms and waiting, the vet sending in medical records over and over again only to hear from trupanion that their fax was broken. It got easier after a few years, and then they started changing the policy and denying coverage of medications to treat GI parasites. 🙄 Rates slowly rose and my pet became older and needed more care, so we stayed. Policy changes happened, and yet we stayed.
The biggest red flag was when someone told me that they had called Trupanion and were able to tell me how much I paid for my policy 😲 The Trupanion rep had had no qualms about releasing info about my account to someone and when I brought it up with Trupanion they said they were looking into it, then crickets.
When my pet passed, at 12yrs old they strung along the final few claims and when I got the payout letters, some of them had absurd claims for SPLEEN ENLARGEMENT when in reality it was diabetic syringes purchased at the pharmacy. They didn't even cover the cremation.
I won't be purchasing or recommending Trupanion to anyone.
- INSURER: Trupanion
- POSTED: 09/10/2022
- BY: Diandra
- BREED: Labrador Retriever Mix
- AGE OF PET: 7 - 10
5
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5
out of 5
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5
out of 5
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I have had to contact Trupanion due to faulty automated claims service.
I have had to contact Trupanion due to faulty automated claims service. I have been denied coverage of claims when I've previously had my pets covered for identical costs, and also been denied coverage because the automated system says I don't have the proper policy riders, when I indeed DO have those policy riders. When I actually talk to someone, your customer service has been great, but when left up to the "automated system", some improvement is desired.
- INSURER: Trupanion
- POSTED: 09/08/2022
- BY: Dena
- BREED: Great Dane
- AGE OF PET: 0 - 3
5
out of 5
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5
out of 5
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So thank fun for you!!!!!
Hi,
I have wanted to write a review for years but I just never can think of how to start or what to say because I am speechless as to how awesome you all are!!! I wish you offered human insurance!!!!!!!! Thank you for being so nice, quick, and understanding!!!!
- INSURER: Trupanion
- POSTED: 09/06/2022
- BY: Jenny
- BREED:
- AGE OF PET: 0 - 3