I have been satisfied with my recent experiences with Trupanion with the exception of what happened with my little dog Chance a few years ago when they refused to cover his hospital bill because they called it a pre existing condition and it wasnât.
I have been satisfied with my recent experiences with Trupanion with the exception of what happened with my little dog Chance a few years ago when they refused to cover his hospital bill because they called it a pre existing condition and it wasnât.
- INSURER:
Trupanion
- POSTED: 10/10/2022
- BY: Thomas
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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friendly and have been easy to work with
friendly and have been easy to work with
- INSURER:
Trupanion
- POSTED: 10/08/2022
- BY: Anna
- BREED: Border Collie
- AGE OF PET: Over 11 years
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6 year user, extremely pleased
Easy process, great payout, quick turnaround
- INSURER:
Trupanion
- POSTED: 10/05/2022
- BY: Heather
- BREED:
- AGE OF PET: 0 - 3
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Lots of items are disallowed so itâs real value comes from catastrophic health problems that I havenât experienced yet.
Lots of items are disallowed, so itâs real value comes from catastrophic health problems that I havenât experienced yet. For most families it is too expensive to justify.
- INSURER:
Trupanion
- POSTED: 10/05/2022
- BY: Julia
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Efficient and needed services for dog
Efficient and needed services for dog
- INSURER:
Trupanion
- POSTED: 10/04/2022
- BY: Nancy
- BREED:
- AGE OF PET: 7 - 10
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Great Coverage Options
It was extremely easy to sign up and offered many options for coverage. Plans were very transparent and didn't leave me wondering what I was purchasing.
- INSURER:
Trupanion
- POSTED: 10/04/2022
- BY: Rebecca
- BREED: Domestic Shorthair
- AGE OF PET: 0 - 3
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It is what it is
First issue was during my renewal period I was not able to increase coverage. No one could tell me exactly why that was. Then today on October 3rd calling to speak to a manger about a claim. 1st rep stated, I would not not be able to see what I uploaded because once the claim is closed the documents are removed. I asked for someone that could help me and was told a manager would not be available until tomorrow morning, you will need to submit a new claim. 2nd rep stated the best she can do is have a manager call you back in 48hrs . Finally when I called back selected the option to cancel the policy and then I received a customer rep and requested to make a complaint we only have manager call you back. This is our process. Great so if it is the process then why wasn't it announced when I signed up for the policy . The terms are very clear as to what would or would not be paid so why isn't the lack of management or customer service.
- INSURER:
Pets Plus Us
- POSTED: 10/03/2022
- BY: Lorina
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Polite / Professional and helpful.
Polite / Professional and helpful.
- INSURER:
Trupanion
- POSTED: 09/30/2022
- BY: Anthony
- BREED: Argentine Dogo
- AGE OF PET: 0 - 3
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great piece of mind for your pet
great service. quick turn around. covered all items appropriately
- INSURER:
Trupanion
- POSTED: 09/30/2022
- BY: Paul
- BREED:
- AGE OF PET: 0 - 3
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