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Our 9 and 1/2 year old Weimaraner rescue had a blockage and intestinal perforation on 8/242019. This was a weekend, so we brought her to the emergency vet where they operated on her and kept her for a week. Needless to say the bill was significant, and also complex. The submission of the bill via email was quick, easy and not the least bit stressful. Within a month I had reimbursement for most of the cost without having to submit any additional information. I was kept abreast of the process through email, so I was aware that the bill was being attended to. I have had Weimaraners for over 40 years and because of their propensity to bloat, have had them insured. I have had many different pet insurances over that time and Healthy Paws is by far the easiest to submit claims to and the most conscientious in keeping clients aware of the process. In addition, they followed up to see how my girl was doing post surgery and recuperation. Customer service is A+

All staff I talked to very knowledgeable & helpful & professional! Thnx!

I have had this pet insurance for several years. I've not had any claim processing issues and I've had many claims, even a much needed surgery on my pets eye. If I have any questions, I just call them. I read the policy and understand what is covered and what is not. I have the Whole Pet & Wellness Plan which has been great for me and my pet. I would recommend Nationwide to other pet owners.

The claim Process takes too long. They continue to ask for more and more paperwork. It seems inconsistent and inconvenient to have to jump through hoops to file a claim.

I am so glad I have Nationwide Pet insurance for my pet. Even though she is only 2 years old, the policy has a been a great asset and saved us money in the long run.

Please with service so far.

Tracey gave me her time with pleasure. Very friendly, helpful & great Customer service

The cost for treating a Rattlesnake bite was high and insurance covered a significant portion

I appreciate the help when filing a claim on line. Once I learned how to file claims, the process from filing to reimbursement is much quicker.

Completely satisfied with Trupanion's prompt attention with the charges incurred from the surgery and diagnosis and testing appointments for our dog. Trupanion has a working relationship and networked communication with our local VCA animal vet/hospital. As hoped for, all approvals, coverages, and monetary transactions occurred as smoothly as promised and expected. My wife and I couldn't be more pleased or impressed. The ease of our transactions with the office and billing section of our vet was great thanks to the combined personnel efforts and internet/email connectivity of Trupanion and VCA. We expect the same care moving forward with the treatments yet to follow the surgical removal of our dog's cancerous anal gland. Trupanion covered the costs as our plan spelled out. No problem with the approvals or monetary trails. Although my wife and I are very pleased and relieved by Trupanion's promised coverages I do have one question. We are okay with the following area of non covered determination but wonder why the doctor ordered consultations, oncologist and surgeon, to determine a course of action after the excluded exam appointments to determine the diagnosis were not covered. After all those follow up consults are discussions to agree upon the best doctor recommended treatment. Not really an exam because they have already occurred through the previous diagnosis and testing exams. Again, we are okay with this determination but still question the category of exam vs consult after exams previous results. My wife and I want to thank Trupanion for making this whole process more comfortable for us to accomplish and much relief of all the stress involved. Our dog is part of our family and we are thankful for your help and involvement.