5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Claims are a nightmare
Horrible onboarding and claims process. I have 2 labs and the price of insurance was high even though they were puppies when I started the plan. It took months and months to even onboard them because they kept asking for information of their medical history, including “doctor’s notes”, which my vet didn’t even understand what they wanted. They sent everything over and over again. Yet it kept being delayed because they were waiting on information of some sort. Embrace will happily let it sit forever unresolved, stating that you can try to get the info on their behalf. Well that would be nice if I knew what they needed. They finally onboarded me after months of fighting, with “pre-existing conditions” that didn’t actually exist. Fast forward 4 years. Upon filing my first medical claim, it’s been placed on hold pending additional medical information from the 12 month period prior to my on boarding. What?!? Embrace drags their feet until you finally give up.
Their website states a diminishing deductible for each year of no claims. I’ve never seen that happen. Additionally if you alter your plan to add coverage they will happily oblige. What they do not tell you is if you reduce it back down you will be subjected to the new patient policy - along with initial waiting period and evaluation of pre-existing conditions.
A huge expense and enormous hassle for little or no return. You are better off saving money each month yourself for your pets’ needs.
- INSURER: Embrace
- POSTED: 11/14/2021
- BY: Denise
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Sent in my bills and they reviewed them. They sent me what was covered. Very satisfied.
Very satisfied. Someone always was there to answer any questions. They reviewed my claim and responded quickly.
- INSURER: Trupanion
- POSTED: 11/05/2021
- BY: Carmen
- BREED: Maltese
- AGE OF PET: 7 - 10
4
out of 5
Verified
So far so good but the app and website could use some work. Lots of errors. The coverages seem decent so far. We just signed up.
So far so good but the app and website could use some work. Lots of errors. The coverages seem decent so far. We just signed up.
- INSURER: Trupanion
- POSTED: 10/29/2021
- BY:
- BREED: Australian Labradoodle
- AGE OF PET: 7 - 10
5
out of 5
Verified
Great customer support answered questions re: claim submission and assisted in password retrieval
Great customer support, answered questions re: claim submission and assisted in password retrieval
- INSURER: Trupanion
- POSTED: 10/27/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Never let's me down..
It's so easy it scares me. I keep waiting for the bomb to drop bit it never does. Quick response and quick yo pay. I truly recommend Trupanion every chance I get.
April Auger
- INSURER: Trupanion
- POSTED: 10/24/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
I am so Grateful for this Insurance!!
It was fast and easy! Straightforward and easy to understand. I didn't have to do anything except remind my vet that I have the insurance and had a decisions within minutes.
- INSURER: Trupanion
- POSTED: 10/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10