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Love the product and the staff explaines everything!

Love the product and the staff explaines everything!

Submitted claim on May 16th. Still waiting for response

Submitted claim on May 16th. Still waiting for response

As a first time dog owner we were very worried about taking good care for our new furry family member. And of cause we all heard the horror stories about unexpected vet bills. So as soon as we brought home our 2 months old, I signed up with HEALTY PAW, after the long search and some comparison shopping. And I'm so glad I did - our puppy got perfect clean bill of health, but problems started showing up as she grew older. She started holding up one leg, then another, had a few bad falls and then she stopped running and jumping altogether. Vet diagnosed her with patellar luxation on both legs. Bad news, it won’t show until later in the first year, and there is no cure but surgery. Some dogs can leave with mild cases their whole life, but for some, like ours, it can be completely debilitating. Again - I was very happy I got that insurance! When I called to the Healthy Paw the representative was very helpful, and reassuring. After the surgery the claim was processed VERY FAST and we got our reimbursement check in no time. They even followed up to check up on our little girl. Full recovery will take a few months, but we already see that our wonderful super active doggy is back! Because we took care of it very early, before more damage was done, she is expected to leave completely normal life. I'm not sure how soon we would be able to take care of it without the insurance (costs are crazy!). I would strongly recommend getting this insurance for the peace of your mind. And Healthy Paw is one of the best out there!

I had a simple wellness claim with a variety of vaccines, tests, and new medications from my vet. My claim was easy to open, I received a prompt response once it was underway, and I was very satisfied with the outcome. Embrace did a great job of living up to the expectations I had for them when I was deciding on a pet insurer. I will definitely be recommending Embrace in the future!

Writing a review here because Embrace asked me to in one of their emails. I put in a claim with Embrace for a vet visit near the end of my first year. I knew it wouldn't get me up to the deductible, but I wanted to see how the process would go. Embrace received my claim, and only then, after 11 months as a customer, got around to looking at the medical records I had sent in. At that point, I learned that everything my dog has ever seen the vet for, including diarrhea she had in 2014, is a preexisting condition. I had a long back and forth with one of the agents, and it was generally frustrating. I tried to argue against the diarrhea being a preexisting persistent condition, and at one point that agent copied information from the policy (on the time period between intestinal issues after which the issue can be assumed to be gone, 12 months I think) and misrepresented it to me as the reason that my dog could _never_ have any stomach issues covered. Maybe I'm wrong, but I found that whole bit offensive, and to be a serious overreach as a way to set up denials in the future. I am genuinely glad that others have good experiences with Embrace. It's obviously difficult to deal with these sorts of things. I just left my interaction feeling like Embrace was happy to profit from my love for my dog and concern for her wellbeing, without giving much in return. So I canceled my account and switched to another company that my vet recommended.

Insurance with ASPCA has been superb since day one. Submitting/tracking claims is so EASY. Our puppy most recently had a bout of sickness that required a trip to the ER. The claim submission took no time and the processing was completed with a super quick turnaround. In addition, a team member called a couple of days later to check on how our pup was doing. Truly great service all around! I am so glad to have ASPCA Pet Insurance!

The experiences I have had with AKC insurance is a Godsend for sure. We went through many thousands of dollars trying to save our Sheltie from cancer in 2012 and did not have insurance. When we got our new dog we immediately signed up and now have another dog and did the same. The representatives are always so kind and helpful when you call with questions and always eager to assist. This is an expense that I do not mind paying at all. Peace of mind has no price.

Our dog Cooper recently had bilateral patellar luxation surgery. Amidst the stress of a $4,500 surgery bill and caring for Cooper the weeks following the surgery, Healthy Paws delivered! Not only was it extremely easy to submit a claim, but within 1-2 weeks we received a claims check in the mail. They even went out of their way to send a personal email checking in to see how Cooper was doing. I haven't had the best experience with insurance companies in the past and am extremely satisfied with the experience I had with Healthy Paws!