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Find and read reviews with confidence
With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
5
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Signing up is easy!
It was easy to sign up for and the advertising is great.
- INSURER: Trupanion Canada
- POSTED: 05/17/2023
- BY: Kevin
- BREED: Border Collie
- AGE OF PET: 0 - 3
5
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5
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5
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5
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The most convenient insurance
My dog is 9 years old, and every time he gets sick and fills out the form, he gets a response immediately, and basically gets money from the company soon.
- INSURER: Trupanion Canada
- POSTED: 05/17/2023
- BY: Helena
- BREED:
- AGE OF PET: 0 - 3
5
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Service provided my customer service agent was fantastic!
Service provided my customer service agent was fantastic! Everyone that I have had the pleasure of dealing with on this question and prior questions have always been very helpful and friendly.
- INSURER: Trupanion
- POSTED: 05/17/2023
- BY: Richard(Rick)
- BREED: Mixed breed
- AGE OF PET: 4 - 6
5
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5
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Review
So far I'm pleased. My dog has a condition that requires her to be on medication and special good. I am sorry that the food isn't covered.
- INSURER: Trupanion Canada
- POSTED: 05/17/2023
- BY: Sherry
- BREED:
- AGE OF PET: 0 - 3
1
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Terrible Insurance - Avoid at all costs
I experienced the same frustrations and failures of service that many, many, many other customers have experienced with Figo Pet Insurance.
It is amazing to me that, having had so many complaints about the same issues, over and over again, Figo continues to act in a purposefully misleading manner and continues to fail in providing customer service.
First, “pre-existing condition” seems to mean “your pet was alive when you got this insurance” and they simply flat out refuse to cover any medical issues at all. I have attempted to make 3 completely justified claims, all clearly allowed by my policy, and Figo has given the same reason for denying my claim all three times: not allowed due to a “pre-existing condition.”
The key example is that my dog had to have two teeth removed, $1,300 for each tooth, for a total of $2,600 in fees. My insurance has a $1,000 deductible, so I was assuming I would get $1,600 back. I submitted my claim and, within a few hours, received my rejection due to “pre-existing condition.”
Figo indicated that a vet examination (WHILE my dog was covered by insurance) identified a fracture on ONE of the teeth, but not the other. IF I am willing to accept that this one tooth wasn’t covered (due to the vet identifying a “likely carnassial fracture,” even though my dog was still covered by insurance), then the other cracked tooth SHOULD be covered since it was NOT identified by the vet during the previous exam.
Yep, you guessed it, Figo rejected my claim for BOTH teeth, citing the vet report. Basically, my dog was not covered for ANY dental emergency of any kind because he had ONE problem with ONE tooth previously. An absolute joke, and a clear case of fraud.
After multiple attempts at communication with Figo customer service, they essentially just copied and pasted the same response back to me…ie… “pre-existing condition, pre-existing condition.”
FIGO insurance will make every attempt to refuse a payout if they can and will use “pre-existing condition” as the excuse.
This insurance is a complete waste of money; not only am I out the money for my pet’s treatment, I am also out the premiums for this 100% useless pet insurance.
Read the reviews online carefully and you will see the complaint over and over again. FIGO pet insurance does NOT payout, they look for any reason to claim “pre-existing condition” and then reject your claim.
- INSURER: Figo
- POSTED: 05/16/2023
- BY: Scott
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10