Ernie
The gentleman Derrick I believe is his name treated me extremely well and explained to me what I needed to know at the time!
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: Marilyn
- BREED: Long Haired Chihuahua
- AGE OF PET: 0 - 3
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Amazing Customer Service
The representative was amazing! He answered all my questions and was very patient with me.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Myrna
- BREED: Yorkiepoo
- AGE OF PET: 0 - 3
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Drew was very helpful and professional.
Drew was very helpful and professional.
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The woman was tender and loving towards pets and also to her customer and very helpful about the financial end.
The woman was tender and loving towards pets and also to her customer, and very helpful about the financial end.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Ruthie
- BREED: Chihuahua
- AGE OF PET: 0 - 3
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Excellent customer service
Excellent customer service
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Bradley
- BREED:
- AGE OF PET: 0 - 3
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took over two weeks to process and hassle back and forth because they insisted on repeatedly checking to make sure I wasn't hiding any of her history.
took over two weeks to process and hassle back and forth because they insisted on repeatedly checking to make sure I wasn't hiding any of her history. started a new claim for every single "tissue/mass removal" so I didn't meet deductable anywhere and was stuck with the entire bill
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Amy
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Michaela was very helpful and resolved my issue.
Michaela was very helpful and resolved my issue. I enjoyed the conversation and found her helpful and kind.
By and large, this has been my experience with Trupanionâs customer service representatives.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Stephanie
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Mike was very patient and kind to this 90 year old guy.
Mike was very patient and kind to this 90 year old guy. I had given you some wrong information previously and he helped correct that. Thank you.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Tom
- BREED:
- AGE OF PET: 0 - 3
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You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: Josephine
- BREED: Border Collie
- AGE OF PET: 7 - 10
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Trupanion not helpful
I actually regret signing up at this point, as your company has forced such a high deductible, so nothing seems to be insured. I chatted with someone who told me that over $900( my deductible), that 90% of the vet cost would be covered by Trupanion. The document received said your company pays nothing.
Not a useful insurance program unless something catastrophic happens to my pet.
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: Denise
- BREED:
- AGE OF PET: 0 - 3
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