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I refer Trupanion to everyone I know. I think you're wonderful!

I'm a new Embrace customer. I opted for accident/illness plus routine care. I had really positive experiences so far with reimbursement for routine care items. No experience with accident/illness to date. I submitted claims for grooming (nail grind) as well as some preventative vaccines at the vet. Submitting for routine items is REALLY easy, just check the "routine" box in the form and upload it with your itemized receipt. The claim was reviewed and completed within a week, and checks are in the mail.

My Newf had to have TPLO surgery. I was so happy that we had gone with Embrace for our insurance. They were easy to deal with and getting the checks in the mail very quickly. They continue to cover her physical therapy too. The physical therapist also like Embrace and used them too.

Love you guys!

Love you guys!

Excellent Service at a great price! I have a two year old Yellow Lab who has had two TPLO knee surgeries, one on each knee, in nine months. The service each time was exceptional and prompt. They really pay attention to detail when it comes to your claim. On her most recent surgery Healthy Paws turned around four separate claims in just four days which is amazing to me. Every time I have talked on the phone with them I have always been impressed with the kindness and concern of their staff and it is nice to know that they all care about Roxy as a pet and not just as an account. The rates are very reasonable and can be customized by deductible and by coverage percentage. I opted to have a $500 deductible and to get reimbursed at the rate of 80% with no annual cap in coverage and it has been a great decision. Not only do they pay for the surgery and meds and the X-rays, but also pay for rehabilitation for a covered operation. And they also accept pre-existing conditions in most cases. I can see why they are rated number one in satisfaction. Great Job!

It is difficult to correlate what I submit and what the EOB shows. Additionally, it is unclear to me as the submitter what needs a claim form with vet explanation and what does not.

My issue has still not been resolved and I called again yesterday! Somebody call me to resolve my issue with a claim!

My issue has still not been resolved and I called again yesterday! Somebody call me to resolve my issue with a claim!

Love you guys