Claims process is quick and easy
Submitting claim through trupanion is simple and quick. I appreciate how they give continuous updates throughout the claim process.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Evangeline
- BREED:
- AGE OF PET: 0 - 3
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Great customer service!
Submitting claims are easy.
Appreciate the communication re: status of claims.
Appreciate the prompt reimbursement when appropriate.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Kelly
- BREED:
- AGE OF PET: 0 - 3
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Great experience
Iâm happy with my experience.
- INSURER:
Trupanion
- POSTED: 05/14/2023
- BY: Julie
- BREED: Doberman Pinscher
- AGE OF PET: 0 - 3
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Don't expect an answer
I had a simple question: Does Fetch cover deciduous tooth removal. What a JOKE!!!! It's a yes or no question.
This is the conversation that followed
While we are not able to confirm or deny specific coverage without a claim being filed, I can say that your policy is set to cover any non-routine dental procedures, such as medically necessary cleanings due to gum disease, tooth extractions, etc. We can only cover these treatments as long as the issues themselves were not pre-existing to your policy.
well, when she was a puppy she only had one set of teeth and now she has two....soooo..... is that pre-existing.
Rico profile
We are not able to confirm until a claim has been filed since this will be based on the medical history of your pet. In general, any condition or clinical signs or symptoms that your pet has before the policy started or within your waiting period is pre-existing to your policy.
that is most unhelpful. Have a great day.
Rico profile
I absolutely understand your concern but this is how your policy's coverage works. But in the meantime, Is there anything else I can assist you with?
Rico profile
Thank you, Carol, for reaching out! A short survey will appear in this chat below. We greatly appreciate any feedback you may have.
- INSURER:
Fetch
- POSTED: 05/13/2023
- BY: carol
- BREED: Teacup Yorkshire Terrier
- AGE OF PET: 0 - 3
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Great Insurance
This is the second claim I have filed, & each time the process was uncomplicated & promptly received responds to my submission…I highly recommend MetLife pet insurance
- INSURER:
MetLife
- POSTED: 05/13/2023
- BY: Paula
- BREED: Labradoodle
- AGE OF PET: 4 - 6
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The WORST PET INSURANCE
I rarely write reviews, but if I can save even one person from making the mistake of buying Trupanion pet nsurance, then this was important for me to do.
Submitting claims is pretty easy, but that is literally THE ONLY POSITIVE thing about this insurance company. Buying Trupanion was a major mistake that we now can't get out of unless we cancel it and have no pet insurance. If we leave and go with another company, the next company wont pay for anything our dog was treated for before, and unfortunately one of the emergencies turned out to be an issue that our dog could potentially have a problem with down the road......so we stuck!
Trupanion will find every reason imaginable to not pay for your claim, and even when they do approve the claim, they pay such a small amount that it's absolutely ridiculous.
TRUST ME the consumer withbfirst hand knowledge, ....NOT the pet insurance company who just wants to make money off of you. They have found a way to pay about 1/16 of every emergency vet bill we have ever submitted.
SAVE YOUR MONEY and instead of paying $60-100 a month to a rip off insurance company like Trupanion, put that money into a separate savings account for pet emergencies.
I am telling you that Trupanion has to be one of the absolute worst pet insurance companies out there, yet they claim how much they care about your pet.
If you must get pet insurance for peace of mind, please go with a different company. I GUARANTEE you will regret if you choose Trupanion.
In a recent $413 emergency bill, they paid us $8. Why bother paying us anything. In prior emergency bills they also found all kinds of loopholes and excuses not to pay. IF OUR DOG GETS HIS EYE SCRATCHED ACCIDENTALLY AND HAS AN EXTREMELY PAINFUL CORNEAL ULCER THAT WILL MAKE HIM LOSE HIS EYE IF NOT TREATED.....A GOOD INSURANCE COMPANY SHOULD BE PAYING THAT BILL MINUS THE DEDUCTIBLE. Our last emergency bill was no different. They paid such a tiny amount and we have friends who have had the same experience
Please do not make the same mistake we did.
- INSURER:
Trupanion
- POSTED: 05/13/2023
- BY: Amy
- BREED: Pekingese
- AGE OF PET: 0 - 3
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Darlene's experience
Because the process was very easy to complete
- INSURER:
Trupanion Canada
- POSTED: 05/13/2023
- BY: Darlene
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Lynne
It was easy and self explanatory
- INSURER:
Trupanion
- POSTED: 05/13/2023
- BY: Lynne
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Highly recommend!
Very efficient and easy to navigate the online submission. Quick responses.
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