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We had to put down a 7 year old miniature poodle a couple of years ago, when she pancreatitis and diabetes with multiorgan involvement, because we didn't have the funds necessary past an over night ICU stay of over $2000.00. She was SO sick and didn't recognize us. It was a heartbreaking situation worsened by the fact that I could not afford the required treatment for her. I swore that day that I'd never let money be the deciding factor with a pet again. A year later when we got our current toy poodle, I immediately purchased medical coverage for her with Trupanion. I'd done my research ahead of time. So glad I did because she had vomiting and diarrhea out of the blue after she'd been with us for 1 1/2 years. Again, we went to a vet hospital, had special tests, etc.. Memories flooded back in and prayers were answered when Trupanion paid 90% minus a $200 deductible for that bill of $2700.00. They even reimbursed for the prescribed food she needed. Sadly, we've had to follow up with an internist and have an endoscopy with biopsies performed. While we wait for results, Trupanion has already reimbursed $1300.00! My cost for the procedure, tests including x-rays, & the specialist was only $158.00! Their customer support is excellent, so caring, and give clear answers. You can't get quicker service! To some, a monthly premium may seem costly, but for me, compared to the monetary and emotional cost of loosing a beloved pet, it is a God send. I will continue to use Trupanion and recommend it to everyone I know who cares for their pets. I can not say thank you enough!

Everything about working with Trupanion has been great! Definitely not your usual insurance company, but so, so, so much better! Thanks!

I don’t like insurance. I resisted the idea of pet insurance and relied on a self-funded account for years. Then I ran through my $5,000 pet account in six weeks and couldn’t replenish it. I had to accept vet care had gotten too expensive for me not to have insurance. After researching and polling friends, I selected Healthy Paws. I can budget for preventive care and other predictable expenses, so the fact that Healthy Paws doesn’t cover them wasn’t a concern. I also liked that Healthy Paws doesn’t have a per incident deductible or a per pet, per incident or annual maximum. About 4 ½ years ago, I enrolled my clumsy puppy, Coquette, because I just knew she was going to break something. I added my adult dog, Kite, just because. Admittedly, I felt like I was throwing money away the first year. Then my healthy Kite developed an odd liver issue with excessive drinking and urination. Healthy Paws paid for the diagnostics then and over the next 3 years, as multiple vets, vet hospitals and specialists tried to figure out what was making his liver values sporadically flare and subside. Healthy Paws paid for the allergy issues that Coquette developed, ultrasounds and an emergency spay and, sadly, diagnostics and exploratory surgery to discover the lymphoma that ended her life at age 3. Last year, I added a new puppy to Healthy Paws. It was also the year Healthy Paws saved Kite’s life. A trip to Blue Pearl at the end of July revealed he was in acute kidney failure. The cause was unknown but he was put on IV treatments and then meds to stimulate urine production while testing for a cause, including the eventual Leptospirosis diagnosis, began. Two days after being admitted, the specialist said he wasn’t responding to treatment and I had 3 options: (1) keep doing what we were doing (wasn’t working!), (2) pursue dialysis (very expensive and not local), or (3) think about saying good-bye. Everything logical in me said euthanasia was the answer. I was still trying to rebound from my portion of the expenses for Coquette’s lymphoma, I already owed Blue Pearl over $2,000, and dialysis would be very expensive with an estimated 50% chance of success. It was hard to think about losing another relatively young dog just seven months after losing Coquette, so I asked him to check into dialysis. Later that afternoon we made the drive from Kansas City to Purdue University…the closest vet hospital that did hemodialysis. Estimated cost--$8,000-$10,000. He responded beautifully and was able to come home a week later to finish the rest of his recovery at Blue Pearl. Five days later we were on our way back to Purdue for a liver biopsy to see if the team who had done such a fabulous job saving his kidneys could figure out why his liver had suddenly failed. Was it the Doxycycline he’d been switched to for the Lepto or was it due to the underlying mystery liver condition? His liver values started declining once the Doxy was stopped and he was put on liver supplements, and five days later he was home for good while we waited on the biopsy results. Unfortunately, the biopsy didn’t give us any answers, so his mystery liver remains a mystery, and he will remain on lifetime liver supplements ($135/month). All told, saving his life cost over $18,000. Without Healthy Paws pet insurance, he would be dead. I wouldn’t have had any other choice. I can’t say enough good things about them and have recommended them often to my friends and social media contacts. Thanks, Healthy Paws!

Audrey was extremely helpful and professional.

After years of paying our insurance on time, with no claims. our dog developed a heart condition that has created seizures. After meeting the deductible in the summer we were relieved to have support for these life long conditions. After 3 months of no problem, suddenly one of the meds was moved into a new deduction category. After chatting with support for over 20 minutes, and being told there are no supervisors available on the weekends. I now have to contact my vet and he has to appeal so that *maybe* they can join the two conditions. We had been very happy with the service and frankly paying the monthly fees. Now it feels like because we have used the service we are being punished. I no longer feel like recommending you all. In the last 2 months I've recommended twice to pet owners. Now, I won't be.

Fast, and easy. I wish human insurance worked this well

Very helpful, great customer service

Will reassess after claims are resolved.

Uncertain if claim has been received.