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I couldn’t be more dissatisfied with a company.

Generally seemed fine until I asked them to look over a quote and let me know what would and wouldn’t be covered. They refused. I emailed them 4 more times and got….nothing.

Yes Kayla was very sweet

I have had a great experience with Trupanion's customer service and coverage

They were fast on answering my questions. .

We thought we were purchasing a top-tier insurance product, however, Trupanion has dodged every single claim we've submitted. Every one. The most recent was just insane. Our bully is one year and three months old and had a rash on his groin area. We took him to the vet and the vet said, "we can either do a whole range of scraping and tests, or we can give the dog XYZ medication which will likely clear it up". It did clear it up within days. Great. I paid the bill and submitted it to Trupanion and it was denied. Why? Well when we brought our puppy home from the breeder, he has a very slight ear infection. Our vet felt that being a bulldog, we should nip it in the bud and treat it. So, we gave Oliver XYZ medicine for a few days and it was fine. This claim was denied as well, by the way because he CONTRACTED the ear infection prior to our coverage beginning...ie, at the breeder at 8 weeks old. Trupanion has now declared that my dog had a pre-existing SKIN condition and that his INNER EAR and his GROIN are connected via HIS SKIN. so they won't cover ANYTHING that is connected to his SKIN for the REST OF HIS LIFE. We now have to have our Vet write some sort of document that basically says, "Dear Trupanion, while I have no idea what you are doing, but, the inner ear infection when he was a newborn and the rash on his junk over a year later are in no way connected and thank goodness I have a DVM so I can sort that out". I am so tired of scam companies like this who have beautiful marketing campaigns that lure you into the "we care about your pet" mush and then you are screwed when you try to use the product.

Fast and efficient sevice

So friendly and helpful!

Very friendly and personable

We have been very impressed with your costumer service.