After years of wonderful service you have changed how you work claims and reimburse Vets.
After years of wonderful service you have changed how you work claims and reimburse Vets. It is a disadvantage to me, who pays your bills, and to them. Further I was misinformed by Trupanion and I made it very clear that I expect a phone call from a more senior person. Which has NOT happened. You used to have superb customer relations and now you are average at best. I have had 2 dogs insured with you since 2012 and I am extremely disappointed in your recent performance.
- INSURER:
Trupanion
- POSTED: 06/13/2022
- BY: Patricia
- BREED: Shar Pei
- AGE OF PET: 0 - 3
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Nikki McNeil
Youâve always been excellent at handling all of my pet experiences!!
- INSURER:
Trupanion
- POSTED: 06/10/2022
- BY: Nikki
- BREED:
- AGE OF PET: 0 - 3
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Nikki McNeil
Youâve always been excellent at handling all of my pet experiences!!
- INSURER:
Trupanion
- POSTED: 06/10/2022
- BY: Nikki
- BREED:
- AGE OF PET: 0 - 3
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very friendly helpful and a pleasure to talk to
very friendly, helpful and a pleasure to talk to
- INSURER:
Trupanion
- POSTED: 06/10/2022
- BY: Douglas
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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very friendly helpful and a pleasure to talk to
very friendly, helpful and a pleasure to talk to
- INSURER:
Trupanion
- POSTED: 06/10/2022
- BY: Douglas
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Be cause I am trying to have a rep call me back still waiting
Be cause I am trying to have a rep call me back still waiting
- INSURER:
Trupanion
- POSTED: 06/09/2022
- BY: Tamara
- BREED:
- AGE OF PET: 7 - 10
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Be cause I am trying to have a rep call me back still waiting
Be cause I am trying to have a rep call me back still waiting
- INSURER:
Trupanion
- POSTED: 06/09/2022
- BY: Tamara
- BREED:
- AGE OF PET: 7 - 10
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You have been consistently helpful and caring.
You have been consistently helpful and caring. Your reimbursement is timely. Always answer phone with no wait. Simply the best.
- INSURER:
Trupanion
- POSTED: 06/08/2022
- BY: Laura
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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A very happy client!
They have been extremely helpful and on a very timely basis.
- INSURER:
Trupanion
- POSTED: 06/08/2022
- BY: Mary
- BREED:
- AGE OF PET: 0 - 3
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You have been consistently helpful and caring.
You have been consistently helpful and caring. Your reimbursement is timely. Always answer phone with no wait. Simply the best.
- INSURER:
Trupanion
- POSTED: 06/08/2022
- BY: Laura
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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