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took dogs for wellness exam. one had ear infection every thing went really good. was happy at how fast claim was handled.everybody that i have talked to has been really nice and helpful.

First time submitting a claim. It was very easy to do. I received payment in 5 business days. I am very happy with how fast the claim was processed. Great experience overall.

Phenomenal Customer Service....signed our Rat Terrier up for pet insurance with the hope we would never have to use it....but woke up one morning and he had vomited his breakfast and subsequently nearly lost concientiousness....Trip to ER and regular Vet and a lot of bills later...Riley has thankfully recovered...and the claims process was extraordinarily user friendly and the claims adjuster couldn't have been easier to deal with. Healthy Paws even sent a follow up subsequent to the finalization of the claim to check in on my little guy....this was a very worthwhile investment....would recommend them to all my friends and family with 4 legged babies

After 16 years of excellent health with our beloved cat she came down with an acute case of pancreatitis. As she was aging, and that incident cost us $6000 out of pocket, we decided to finally get insurance for her. We were concerned no provider would take us due to her age as several do not, but luckily Figo did. We were then extremely grateful when we got insurance as her health continued to decline over the next eight months, and we recently had to say goodbye to her. While Figo did not cover her existing pancreatitis, they covered everything else that happened the next 8 months. Which included chronic inflammatory bowel disease, an acute anxiety issue due to an alley cat, a urinary tract infection, a kidney tumor and finally our loss of her and the cremation process. We were reimbursed nearly all of the money of the claims we had submitted (minus a pancreatitis flare up), and only paid in a tiny fraction of that total dollar amount in monthly fees. I found the website and submission process to be easy once I figured out it would save time to always submit lab/exam notes with the invoice. The turn around time for claims processing and getting reimbursed was also surprisingly fast. On top of all of that they were incredibly empathetic, sympathetic and gracious with our loss. They made the emotionally painful process of closing the account nurturing and supportive. They even sent us a hand signed card several weeks later. Should we choose to get another furry friend in the future, we will start off with Figo from the beginning. I can't recommend them enough.

Very Nice

Very Nice

We had a very scary event with our 6 year old Flat Coated Retriever. She suddenly started retching and panting for air at 9:30 at night. She had to have emergency surgery for GVD and bloat. Knowing we had pet insurance gave us some comfort in signing for her surgery. Had no idea how much you guys would really cover and have to say I am pleased that you covered about 70% of the costs. The claim process is very easy and you reviewed our claim in a timely manner.

I do not understand why an ear infection is not covered.

This was so easy and I received more money then I was expecting. It was a wonderful surprise! Thanks Pet Best!

Embrace Pet Insurance continues to provide excellent service for our dog and cat. Whether it is for heart medication, or surgery for lipomas for our dog, or treatment for kidney issues for our cat, Embrace comes through with the best coverage we have ever had from a pet insurance company. We highly recommend it.,