Find and read reviews with confidence

Thank you for the friendliness and helpfulness of the rep that I spoke to about my dog's surgery today. It was much appreciated.

Thank you for the friendliness and helpfulness of the rep that I spoke to about my dog's surgery today. It was much appreciated.

I was upset about my pet, and she was really great in helping me understand the process for pre-approval of costs.

I was upset about my pet, and she was really great in helping me understand the process for pre-approval of costs.

The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim. The reasons our claim (ectopic ureter) were rejected were incredibly arbitrary (drinking too much water) and both our vet and trainer wrote letters of support that this shouldn't have been considered a preexisting condition for the purposes of the policy. (We had just rescued our second dog and he had some behavioral issues that were being addressed by a trainer, including over consumption of water.) Trupanion used vet notes where we mentioned that our new pup drank more water than our old pup, and sometimes urinated in the house, as the basis for rejection. We have policies for both of our dogs (and have had the other policy for 2+ years). We have only filed claims once before, but were under the deductible so have never once benefited from having the policy. This would have been the first time that we were eligible and it seemed like we immediately were excluded for the most arbitrary reason. It left a very unsatisfied reason regarding Trupanion and we are highly considering canceling our policy, as we don't have a good feeling about future interactions with the company.

The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim. The reasons our claim (ectopic ureter) were rejected were incredibly arbitrary (drinking too much water) and both our vet and trainer wrote letters of support that this shouldn't have been considered a preexisting condition for the purposes of the policy. (We had just rescued our second dog and he had some behavioral issues that were being addressed by a trainer, including over consumption of water.) Trupanion used vet notes where we mentioned that our new pup drank more water than our old pup, and sometimes urinated in the house, as the basis for rejection. We have policies for both of our dogs (and have had the other policy for 2+ years). We have only filed claims once before, but were under the deductible so have never once benefited from having the policy. This would have been the first time that we were eligible and it seemed like we immediately were excluded for the most arbitrary reason. It left a very unsatisfied reason regarding Trupanion and we are highly considering canceling our policy, as we don't have a good feeling about future interactions with the company.

I was a little skeptical about getting pet insurance for my two dogs, whether or not it would pay off. However, after my dog went to urgent care and was in the hospital for a few days, I had a bill of over $1,000. Embrace came through accepting my claims and I was reimbursed for a significant amount. I would recommend insurance to everyone who has a pet, if anything for peace of mind.

Pets Best has always been very responsive, fast, clear and communicative. I've had many pets with major and minor illnesses over the years, and Pets Best has always been fair and upheld their agreements. This is why I've been a client for over a decade.

Make sure your direct deposit info is filled in and complete, so you receive payment quicker.

could not be more satisfied.just a wellness exam,that went really well.happy with the way claim was handled. quick and fast.