Trupanion has bugs in their software which wonât allow them to see my account separately from my daughters account.
Trupanion has bugs in their software which wonât allow them to see my account separately from my daughters account. The two are linked but the old account shoukcc so be deleted as the vets are not able to upload claims to the new account. They are also trying to make me pay the deductible twice for the same condition of my pet.
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Nancy
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Good service but yearly cost increase is not appreciated
Good service but yearly cost increase is not appreciated
- INSURER:
Trupanion Canada
- POSTED: 05/11/2023
- BY: Christine
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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My fur baby is taken care of
We am a true advocate for Trupanion's pet insurance. Our vet is tuned in as well and we love how quick everything is processed. It's been a big relief knowing we have back up for those big vet bills. Also, any time I need to call in, your customer service is impeccable! I love knowing my fur baby is looked after. Thanks for being so prompt, kind and reliable.
- INSURER:
Trupanion Canada
- POSTED: 05/11/2023
- BY: Tamara
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is easy and reliable.
Trupanion is easy and reliable. No muss no fuss.
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Maria
- BREED:
- AGE OF PET: Over 11 years
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My first claim is staking weeks and its still not resolved.
My first claim is staking weeks and its still not resolved. If feels like Even though i pay my bill on time mevery month, Trupanion takes too long to pay my claim and this causes me not to trust Trupanion.
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Jennifer
- BREED:
- AGE OF PET: 0 - 3
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Twice I called about an issue with no resolution.
Twice I called about an issue with no resolution. First time was about 2 weeks ago. The rep kept me on phone 20 mins looking up info and then dropped the call. On 5/09/23 I called again and the rep said sheâd look into the matter and call me on 05/10/23 at 2 pm and she never called back. Itâs frustrating. I am thinking to cancel my insurance
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Jessica
- BREED:
- AGE OF PET: Over 11 years
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Very courteous and helpful.
Very courteous and helpful. Love direct deposit feature and the great benefits and quick claim processing.
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Pam
- BREED: Shar Pei
- AGE OF PET: Over 11 years
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very quick response to the claim
very quick response to the claim
- INSURER:
Furkin
- POSTED: 05/11/2023
- BY: Ying
- BREED:
- AGE OF PET: 0 - 3
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Great service insurance representative(s) was gracious & knowledgeable & helpful
Great service insurance, representative(s) was gracious & knowledgeable & helpful
- INSURER:
Trupanion
- POSTED: 05/11/2023
- BY: Donna
- BREED: Maltese
- AGE OF PET: 7 - 10
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