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Do not know if she resolved what I called about. I called about outstanding claims sent in 3 weeks ago along with others that have been paid

I would give ASPCA a very good review. They covered by 16 year old Chihuahua mix from her mid life until her death at age 16. Other pet insurance companies wont even cover dogs older than 10. Also, when she finally passed away, they called and left me a very nice voicemail message offering their condolences.

Overall was good. Thought some of the diagnostic testing should have been covered. Reason for thinking this is Nala had just been in for her yearly exam w this testing. I provided this documentation w the claim but it didn't seem to make a difference.

Wished you guys insured humans!

Wished you guys insured humans!

This is an awful company. I work in public health and deal with health insurance companies on a regular basis and nothing that I have ever dealt with is comparable to what this company does. They have falsified conditions on claims that I have submitted so that they could claim the condition was pre-existing. My pet also had a severe health issue that occurred on the last day of the waiting period and continued to persist, and they would not cover it because anything that occurs within the waiting period is also considered pre-existing. Do not use this company unless you enjoy throwing money away every month.

Healthy Paws has been great at handling our claims during a particular hard time when our french bulldog is suffering from issues related to allergies not yet identified. Pippa (our frenchie) seems to be reacting well to the treatment and hope to finally address the itchiness that has persisted for months now. Healthy Paws was for sure the best choice for pet insurance.

On May 9, 2017, every dog owner’s nightmare happened to us: an unleashed, uncollared neighborhood dog left his property, made a beeline for my dog and I while we were out for our afternoon walk and brutally attacked her. Letty would have been killed had she not sought safety under an SUV. She spent the next week in a critical care unit at a veterinary hospital. The costs for treatment quickly mounted. Healthy Paws responded to our claim quickly and without any complication. They accepted the claim fully as it was submitted without argument. This enabled us to give our beloved pet with all the care she needed. Healthy Pets, along with all of our friends and family, made this horrifying situation easier to bear.

We were blown away at the level of service the staff provided. We never expected our dog to need the insurance when we first purchased it. Then she was injured and Embrace helped us through the claim process. The kept us updated and answered our questions. But mostly; they cared! Thank you.

Every claim that I have submitted has been paid a timely manner and the EOBs are easier read than BCBS EOBs