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We went to our puppies first vet visit. The initial visit was $150. A vet coupon we had deducted $70 for the first visit and Pets Best covered another $75. All in all, we paid $5 for that first visit. No hassles, submitting the claim was done online. I took a picture of the bill and uploaded it to the Pets Best website. I was then reimbursed 2 days later via direct deposit. This was so easy and well worth it.

I was sceptical at first about pet insurance in general but with the new puppy in our family and seeing how expensive vet visits can get, I decided to take a chance. I decided on Pets Best because you provided coverage for regular visits along with emergency care. I have been very impressed and pleased. The monthly deductible seems fair and the ease of submitting a claim was incredible. Then, direct deposit into my checking account was icing on the cake. I am very happy I went with Pets Best pet insurance. Keep up the good work.

My poor puppy broke his toe and had to see vet for a couple of weeks to change bandage. Sent all bills to Embrace and they were very prompt with these claims and also sending out checks to me to cover some of the cost, and also claims for his puppy shots were handled promptly.

About 8-9 days from time the claim is sent in to the time a check gets in the mail . outstanding customer service and caring .

To be very honest I would be that last person to purchase pet insurance, I always figured it was as scam or a waste of money. Then our family adopted Maddie and energetic,curious puppy who gets into everything. She came from the shelter with a month's free coverage from Hartsville Pet Insurance. I was reluctant to continue the coverage until I talked to a family member who has coverage for her cat. She convinced me to continue the coverage for Maddie 'just in case." Back in May we had a "just in case moment" with Maddie after she ate at least one, possibly two Aleve pain killers. She had to spend one full night at the emergency vet and the next few days going in to get fluids to flush out her kidneys. She is absolutely fine no residual effects at all and back to her crazy puppy self. The cost was almost $2,000 when all the vet bills were totaled. After we our $250.00 deductible was met we got re-reimbursed 90% of the total charges, close to $1,000. A Hartsville representative even followed up with a call to find out how Maddie was doing. As of today we up graded Maddie's policy from a level 2 to the Unlimited policy. Thanks to Hartsville Pet Maddie is well insured for what will no doubt be a long and adventure filled life. Thanks So much for caring. Mark Nunokawa

My dog Mojo scared his mommy quite a bit when he tore his CCL at 3 years old :( He had to to have a very expensive surgery @$4500! We luckily chose the $250 yearly deductible and 90% reimbursement policy with Healthy Paws Insurance. So, we didn't have to worry about making the choice to get him the best care. Healthy Paws processed his claim quickly (within 2 weeks normally) & got us a check back. Thank goodness we had insurance. I am not sure what we would have done without it. Afterwards, they even sent me an email to ask how he was doing after surgery. We appreciate them caring and checking in on him. He is young and strong and recovering like a champ! I am sure in a few weeks he will be almost good as new & back to running and playing like a young crazy pup. I would recommend Healthy Paws to everyone who asks me!

Best investment I've made to get insurance. My pug has some unknown health issues and I'm glad that petsbest has always been able to help. I feel 100% better knowing that rushing her to the emergency vet or any specialists she needs is covered. It takes the financial burden off my shoulders.

I'm so glad the fax method of claim submission phone numbers has been fixed and it goes thru the first time

My puppy broke her leg and having Healthy Paws pet insurance has been a blessing. I have been able to pay for surgery and ongoing visits to the veterinarian without any financial stress and anxiety. I love Healthy Paws!

We wanted a pet and continued to add to our pack. We finally settled on 3 Havanese dogs. Each one 1.5 years older than the next. Since we spent quite a bit of money on this wonderful breed, we wanted them protected should anything happen to one or all of them. When our middle dog's knees wwre diagnosed with petella luxation, and a double knee surgery was recommended to tge tune of $4,000, I was extremy thankful that we chose to insure our pets. While the insurance didn't cover 100%, it did offset the price drastically. I would highly recommend this to any pet owner whi truly lives their pet(s)!