5
out of 5
Verified
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- INSURER: Trupanion Canada
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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5
out of 5
Verified
5
out of 5
Verified
Everyone was very knowledgeable and we decided to go with my husband’s company insurance.
Everyone was very knowledgeable and we decided to go with my husband’s company insurance. If it doesn’t work out we will be calling you back.
- INSURER: Trupanion
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Seems like a good insurance company but have yet to put in a claim so I am reserving judgement.
Seems like a good insurance company but have yet to put in a claim so I am reserving judgement. It is also a very expensive policy that not everyone I know would be able to afford!
- INSURER: Trupanion Canada
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
1
out of 5
Not a good insurance company
This company is one of the worst insurance companies I have worked. They do not try to help, their goal is to get out of paying claims. When they do pay the are extremely slow! Submitting or updating a claim is difficult, it seems they don’t want you to put in all the information so they can take longer to process. I moved two of my pets to ManyPets, they are great. Unfortunately on pet has preexisting conditions covered by another company so for now I will keep her this company, at least this year
- INSURER: Pets Best
- POSTED: 11/09/2021
- BY: MJ
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
5
out of 5
With just a few clicks, you get simple, easy to understand pet insurance when you need it, and at a low monthly premium.
The online sign-up process took just a few moments and they even accept PayPal and Apple Pay for added convenience and security. Their easy-to understand explainers with examples make it very clear how coverage works, so there are no surprises. If you're looking for basic coverage for your pet, look no further. PHI Direct are what they say they are: Fluff-free.
- INSURER: PHI Direct
- POSTED: 11/09/2021
- BY: Andrea
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
2
out of 5
Verified
Examination fees not being covered is big downfall for Trupanion
The people I spoke with were great - from the person I signed up with to the person who helped me put in my 1st (and last) claim. The ease of submitting the claim was great. However, they do not cover the exam fee. That was a complete surprise. I suppose I should've read the print better - but also, no one pointed it out and this is my first experience with a pet and pet insurance. I don't understand how the exam part of the whole procedure can be left out of the coverage? There can be no diagnosis/treatment/recovery without first being examined.
For example: My first claim was over $1300 - which included exam fees, x-rays, and finally antibiotics. After they remove taxes (again, I don't understand how they can just not cover that, I paid it), the vet fee, and the deductible, they ended up reimbursing only 40% of the total cost.
I find the lack of coverage of the exam fees a dishonesty and misrepresentation on their part. They claim to cover "90% of actual veterinary costs" without actually covering the cost of the veterinarian? I know the small print is there, but I truly believe the larger print affirmations are a complete misrepresentation. The exam is the basis of the whole treatment. Due to this, I will be canceling my policy as soon as I find a new insurer.
- INSURER: Trupanion Canada
- POSTED: 11/09/2021
- BY: Darlene
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
4
out of 5
Verified
New to Trupanion
As I’m new and haven’t made a claim it’s hard to rate a business I have not had to deal with other than making an initial payment.
- INSURER: Trupanion Canada
- POSTED: 11/09/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
4
out of 5
Verified
Deductibles are fairly expensive but the customer service is really prompt and helpful
Deductibles are fairly expensive, but the customer service is really prompt and helpful
- INSURER: Trupanion Canada
- POSTED: 11/09/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3