terrible customer service; do not communicate; difficult to get claims processed
This company does not communicate. I have sent three emails in past two months without response. Previous to this, had to call and email - as did my vet office - NUMEROUS times before claims were acknowledged. Had to keep prompting them to pay out the claims. Looking for another insurance now for my dog.
- INSURER:
Petsecure
- POSTED: 11/10/2021
- BY: Nanci
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
A. Garrett
It was so easy to file a claim. I was notified immediately that the claim had been received and would be processed. The claim was processed expeditiously. I'm very happy!
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
They are trustworthy & charge reasonable amounts for ins.
They are trustworthy & charge reasonable amounts for ins.
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED: Maltese
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Real Peter Insurance!
They missed page 2 of my claim, but quickly approved it once I brought it to their attention.
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
It's important to have insurance for a pet and Trupanion has fair rates
It's important to have insurance for a pet and Trupanion has fair rates
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED: Labradoodle
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Good work
Excellent, quick and excellent coverage
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
L’esprit tranquille avec Trupanion
Car il est très important en 2021 d’avoir une assurance pour notre animal car il est un membre de la famille et que les coûts pour leur santé sont très cher,et j’ai été très bien renseigné par les membres de votre personnel merc
- INSURER:
Trupanion Canada
- POSTED: 11/10/2021
- BY:
- BREED: Boxer
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Casey the runner
Trupanion has always been there when we needed them. Casey tearing her knee up was approximately $6 000. Thankful we had Trupanion which took care of most of the cost.
- INSURER:
Trupanion
- POSTED: 11/10/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
Did you find this review helpful?
Yes
No
Claims are handled very quickly and all personnel are very friendly.
Claims are handled very quickly and all personnel are very friendly.
- INSURER:
Trupanion Canada
- POSTED: 11/10/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Claims made easy!
The process was easy & efficient ! Quick response covered or not and understandable, you know what’s going on without big legal jargon !
Did you find this review helpful?
Yes
No