All around outstanding service!
My husband was in the hospital in January for a week. I had to board Kane during that time. The policy covered all of the expenses. Whenever I call customer service every one of their employees is kind and very helpful. Keep up the great work!! Best purchase I have ever made for Kane.
- INSURER:
MetLife
- POSTED: 05/17/2023
- BY: Kim
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Started well, but not a very good long term insurance
When I adopted my dog, I got PetsPlusUs from the breeder. I must say, I was in love with the insurance the first year. I paid the most complete coverage. They were fast and cordial in the reimbursements.
Last year my dog had to undergo surgery due to 2 canine extractions. That's when I first understood the plan wasn't complete as they sold. 4k cost went from my pocket. In the same year, I tried to add dental with them, and they didn't have it. I mentioned I would need to have a dental for her or cancel the policy. Basically, I heard that "up to you if you want to cancel the policy and lose the pre-existing coverage".
That was when I felt this whole scheme of good and fast reimbursement also meant getting you stuck with bad long-term service and coverage.
Today I discovered that they do not accept dual insurance, so the dental coverage I got elsewhere for my dog will need to choose either to stay with them or leave. All this because I informed them I had already received reimbursement from another insurance plan and they didn't have to fully reimburse me.
Long story short, if you have a chance to find another insurance plan, run a move away from them.
- INSURER:
Pets Plus Us
- POSTED: 05/17/2023
- BY: Eduardo
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
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Great Introduction to the company!
The representative answered all my questions that I had after their initial review of the policy. It was all quiet simple.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Joan
- BREED: Miniature Long Haired Dachshund
- AGE OF PET: 0 - 3
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Easy to file a claim
It was incredibly easy to file a claim. All I had to do was tell my vet I have Trupanion and they took care of the rest.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Chelsea
- BREED:
- AGE OF PET: 0 - 3
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Submission
Ease of submission, quick payment, friendly service
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Excellent customer service!
Excellent customer service!
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Enroll for Pet Insurance the easy way!
Julie was fun to chat with and very knowledgable and clear.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Francine
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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I love Trupanion
Just a quality company, great service
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Robert
- BREED:
- AGE OF PET: 0 - 3
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We're in good hands!
Excellent service signing up and your representative was just lovely! She was so helpful in giving me tips for this first time dog owner... and a puppy at that. Thank you for making this such a pleasant experience and giving me peace of mind.
- INSURER:
Trupanion
- POSTED: 05/17/2023
- BY: Traci
- BREED: Cavapoo
- AGE OF PET: 0 - 3
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