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Coming from another insurance company, the claim process is as easy however I found I was not able to leave any explanation or comment. Also, there were no instructions for how to receive payment. On my previous company's claim site, everything was right there from the beginning. By not having a place for explanation/comment, I feel I will have to guide my veterinarian on how to comment as the practice is extremely busy and sometimes the vet notes are not as descriptive as necessary.

It’s been so easy and fast responding

Was easy to use and payment was relatively speedy. Overall super satisfied!

We signed our Goldendoodle, Emerson, up for Healthy Paws Insurance when we brought him home as a puppy four years ago, and we are beyond happy that we did. When he was about 2.5 years old, Emerson suffered severe acute gastrointestinal distress and was subsequently diagnosed with irritable bowel disease (IBD). This has resulted in multiple hospitalizations as well as expensive diagnostic procedures, which have collectively cost in excess of $20K. The Healthy Paws team has stood by Emerson the entire time, covering virtually all expenses (aside from our deductible). This has allowed us to give our boy the care and love he needs without any worry about the financial consequences of his illness. Moreover, all claims (including very large ones) have been processed in a matter of days. We're very grateful for the team at Healthy Paws and cannot recommend them enough!

They have handled all our claims pretty efficiently, and reimbursement came pretty quickly. When I have contacted them by phone they were always helpful and courteous. It is expensive, but I think all the companies are.

Vet bills can be quite pricey n you don’t realized the benefits of pet insurance until your pet needs care It’s helps with the burden of the expense

Voorhees Veterinary Center has a wonderful staff and the vets are outstanding. They really take the time needed to answer any questions and treat your pet as if they’re their own. The facility is always very clean. All of my claims that have been submitted have been reviewed and reimbursed quickly. Having Voorhees Veterinary Center and MetLife on my pets side has been a winning combination!!

I wish I had contacted the BBB and read their reviews before signing up with Pets Best. They are awful. I have had one simple claim in the past year since starting this policy. I was told when I signed up that claims are processed within 15 days. After 30 days for this claim, I started calling and was told that it is actually 42 days. No one could tell me if/when my claim would be processed. Every phone call to customer service involved 30 minutes + on hold. Customer service reps know nothing and are not helpful whatsoever. After repeated phone calls with no resolution and no end in sight, I opened a case with the BBB. Several days after that I received a letter from Pets Best letting me know my rates are increasing 45% at renewal next month. When I signed up I was told to set up direct deposit so claims would get paid out in 1-2 days. I did that, yet my payment took a week. I cancelled my policy the day my reimbursement hit my checking account. This is a horrible company and I am shocked they are still in business. Do not use this company! I will be sure to spread the word.

After paying out thousands for pet care we finally decided that pet insurance was the way to go. Our Chihuahua is 16 and in really good health but on Sunday I knew there was something seriously wrong. She couldn’t urinate. Never even had a urinary tract infection that we were aware of. Rushed her to the animal emergency hospital where they confirmed that she had stones blocking her bladder. Estimate for care and surgery $10,000-$13,000. I knew we had Trupanion and didn’t think twice about how we were going to afford treating her. We paid our deductible and Trupanion paid the rest directly to the animal hospital. Otherwise, we would have to had close to $10,000 that day to treat her. None of us think this would happen to us but I witnessed other pet parents trying to pay their bill with multiple credit cards and debit cards that day. We made a very wise decision to get pet insurance and to pick Trupanion.

This company has very misleading advertising. They claim to cover 90% of the bill but they don't cover taxes or exam fees! Where I am taxes are 13% which means they cover 77% at best. They claim to not raise premiums based on age but it's clear from reviews you can expect a 50-100% increase when the dog is a few years old. (I feel they rely on cost sunk fallacy.) They don't cover dental extractions if your dog is a heavy chewers or doesn't get frequent cleanings. The deductible is per illness so if your dog starts vomitting after an emergency vet visit you will still be on the hook for the deductible again. Cancelling wasn't too much of a hassle. I cancelled almost immediately after signing up. Hopefully it gets processed quickly.