Great coverage and follow-up
My family and I rescued our dog 2 years ago. He came from a Southern high kill shelter and was thin and unhealthy. My family committed to giving our new addition a safe and healthy forever home where he could thrive a be happy. This would not have been possible without the help and support of Embrace. Embrace has been supportive and thorough from the beginning. Claims are read immediately and reimbursement is fair and fast.
- INSURER:
Embrace
- POSTED: 08/21/2013
- BY: Carol
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Very reliable and fair
I have had Embrace insurance for about 7 years now and have 3 dogs covered with it. I have found that Embrace has lived up to its responsibilities in every case. Although I decided to purchase insurance to protect in case of a catastrophic event, it has been very helpful in reimbursement of lesser accidents/illnesses.
- INSURER:
Embrace
- POSTED: 08/19/2013
- BY: Ken
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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Outstanding care & customer service!
Healthy Paws provided us with a great monthly rate and has repeatedly delivered timely, friendly, fair and efficient customer service in the year+ that my wife an I have relied on them to help us take care of our dog Brian.
- INSURER:
Healthy Paws
- POSTED: 08/13/2013
- BY: Dean
- BREED: American Staffordshire Terrier
- AGE OF PET: 0 - 3
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Extremely Satisfied - Amazing Service!
I am beyond satisfied with Healthy Paws Pet Insurance. They're extremely efficient and process their claims very quickly. They were on top of all the paperwork from the get go, sending me repeated emails about information I needed to get to them to complete the claim process. While facing the stress of having a sick puppy it was very nice to not have to worry about my pet insurance. I also have to say they have THE BEST customer service. They follow up claims asking how your pet is doing and they respond within hours when you have questions.
- INSURER:
Healthy Paws
- POSTED: 07/24/2013
- BY: Courtney
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Attention to Customer Satisfaction is Superb
I signed up for Embrace when I got my dog 3 years ago. He's a rescue who was 6 at the time. I knew that he might have some health issues down the road so I immediately got a policy. Since then, he's had 2 total ACL replacements and a couple of minor illnesses and I never had a single issue with my claims. Not only were they reimbursed quickly, someone always followed up by email to make sure I received the check. I have recommended Embrace to my dog owner friends and they are equally satisfied. What a fabulously well run company!
- INSURER:
Embrace
- POSTED: 07/23/2013
- BY: Sheri
- BREED: Labrador Mix
- AGE OF PET: Over 11 years
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Excellent customer service and fast payment.
When looking for pet insurance I decided to choose Trupanion because they were recommended by friends. It was an excellent choice. My Rottweiler Gus ruptured his ACL and Trupanion has been excellent to work with. They covered the expenses they said they would. Glad I selected them.
- INSURER:
Trupanion
- POSTED: 07/22/2013
- BY: Denise
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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Excellent customer service and fast payment.
When looking for pet insurance I decided to choose Trupanion because they were recommended by friends. It was an excellent choice. My Rottweiler Gus ruptured his ACL and Trupanion has been excellent to work with. They covered the expenses they said they would. Glad I selected them.
- INSURER:
Trupanion Canada
- POSTED: 07/22/2013
- BY: Denise
- BREED: Rottweiler
- AGE OF PET: 7 - 10
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TERRIBLE CUSTOMER SERVICE
HAD A CLAIM THAT WAS SUBMITTED AND INSURANCE WAS IN FORCE AT THE TIME. NOW COMPANY DRAGGING THEIR FEET TO NOT PAY THE CLAIM BECAUSE I LET THE PET INSURANCE LAPSE.TOLD THEM WHY SHOULD I CONTINUE PAYING THEM WHEN THEY CANT PAY A CLAIM ALREADY IN THE SYSTEM. THEY ARE ILLEGALLY TRYING TO FORCE PEOPLE TO PAY AND THREATING THEM WITH HIGHER PREMIUMS AND THEN CALLING THE PRIOR CLAIM A PREEXISTING CONDITION WHICH WONT BE COVERED. tHEY JUST WANT TO COLLECT THE PREMIUMS AND THEM DRAG IT OUT FOR THE CONSUMER. $126.00 CLAIM. PEOPLE INSURE YOURSELF. ABOUT 2 MONTHS LATER STILL PLAYING GAMES.
- INSURER:
Trupanion Canada
- POSTED: 07/16/2013
- BY: DENNIS
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Excellent communication and customer satisfaction!
I have a 5 month old labrador. She is our first pet so I really investigated all pet insurance options and chose Embrace Insurance. Part of the reason I chose Embrace over the others are the raving reviews and comments from other satisfied customers. Knowing how important these reviews are I wanted to express my satisfaction and am so glad I chose Embrace. They are professional and you can always get a hold of their customer service with any questions you might have. So far I have just submitted Wellness Claims but have always had a fast turn around. I highly recommend Embrace if you are considering pet insurance for your pet. Also, if you have a puppy like I do, the puppy premium is a great way to go!!
- INSURER:
Embrace
- POSTED: 07/16/2013
- BY: Sue
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Rapid Helpful Claim Response
With three Golden Retrievers, wellness pet insurance is a must. Embrace Wellness Reward Claims were processed very quickly and the checks arrived almost immediately. In addition, follow-ups by email throughout the claim process were a very nice touch. Clearly the goal of the company is a long term and helpful relationship. Thanks!
- INSURER:
Embrace
- POSTED: 07/14/2013
- BY: Marc
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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