4
out of 5
Verified
Find and read reviews with confidence
With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
5
out of 5
Verified
Trupanion is the Best!
You were a Godsend! So thankful we had Trupanion!!! Thank you for being there during a very scary and stressful time. Our baby is doing well, thanks to the care he received.
- INSURER: Trupanion
- POSTED: 05/18/2023
- BY: Paula
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion made it quick and easy (KL)
I was able to find coverage for my kitten hassle free. Was a very quick process and very easy to sign up. After I had signed up got all the information I needed for the pet insurance and didnât have to wait.
- INSURER: Trupanion
- POSTED: 05/18/2023
- BY: Kassandra
- BREED: Domestic Shorthair
- AGE OF PET: 0 - 3
4
out of 5
Verified
5
out of 5
Verified
coverage that truly helps
the ease to use Trupanion was easy peasy. When the Pup feels bad there are no worries about bringing her to the vet and not waiting for reimbursement was great!
- INSURER: Trupanion
- POSTED: 05/18/2023
- BY: William
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
GREAT INFORMATION AND SERVICE
Because of the very prompt manner in which I was answered my questions, information from your chat line as well as your policy coverages
- INSURER: Trupanion Canada
- POSTED: 05/18/2023
- BY: janice
- BREED: Domestic Shorthair
- AGE OF PET: 0 - 3
5
out of 5
Healthy Paws is great!
Healthy Paws Pet Insurance has been fantastic to deal with. We recently had to put in several claims for our dog, Benjamin, and the claim filing process is super easy. The reimbursement checks arrived really fast and customer service followed up with me to see how Ben was doing which I thought was a very nice touch. Thank you Healthy Paws!
- INSURER: Healthy Paws
- POSTED: 05/17/2023
- BY: Rebecca
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 7 - 10
1
out of 5
Scammer
(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company.
I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.
The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!!
I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.
I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket.
Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim.
As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.
- INSURER: Fetch
- POSTED: 05/17/2023
- BY: Connie
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 0 - 3
5
out of 5
Claims processed quickly
So far I have had three claims that I submitted approved quickly. The process is pretty easy. I’m very happy with the service and glad that I enrolled. I highly recommend it.
- INSURER: MetLife
- POSTED: 05/17/2023
- BY: Beverly
- BREED: German Shepherd
- AGE OF PET: 0 - 3
1
out of 5
Poor Customer Service and Claim Processing
I submitted a claim on my cat Barney in January of 2023 and it is now May and the claim has still not been processed accepted and/or denied. The claim was escalated multiple times by customer service reps with no results or any promised follow-up. This has been the worst experience I have ever had with an insurance company of any kind. Since this pet insurance policy is like having no insurance at all, I went ahead and canceled my policy.
- INSURER: Healthy Paws
- POSTED: 05/17/2023
- BY: Jeff
- BREED: American Shorthair
- AGE OF PET: 4 - 6
1 comments
POSTED: | BY: Healthy Paws Customer Service
Jeff, We’re sorry that your customer service and claims experience did not meet your or our expectations. We will be following up with anyone that has worked on your account to ensure that we are all on the same page regarding interactions with our valued pet parents and the processing of their claims. Your claim has been completed and you should receive an Explanation of benefits in the next 24-48 hours. We're sorry to lose you as a policyholder. We hope you and your pet stay well. The Healthy Paws Team