5
out of 5
Verified
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4
out of 5
Verified
More French soon! Lol
Bécause i m french and thé e-mail and other information are in english! Hard for me to understand
Thank you!
- INSURER: Trupanion Canada
- POSTED: 05/15/2023
- BY: Brigitte
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
5
out of 5
Verified
3
out of 5
Verified
Iâve been paying my monthly premium for two years and now that Iâve actually needed your service youâve provided nothing.
Iâve been paying my monthly premium for two years and now that Iâve actually needed your service, youâve provided nothing. Your policy has been for me to reach out to vets on my own to find documentation that you need. The response is that you know of the supposed documentation, cant tell me what it is exactly, and that you wonât move forward until I go and find it myself as the consumer who does not know what Iâm looking for. You have one job and you wont do it. Caroline was great as a customer service rep but your company is not very good.
- INSURER: Trupanion
- POSTED: 05/15/2023
- BY: Levi
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
5
out of 5
Ease of claim
Have had this policy for 10 years on my dog, never had to use it until recently, everything went smoothly in my claim. Thank you.
- INSURER: Trupanion
- VETERINARIAN: Westlock Vet Clinic
- POSTED: 05/14/2023
- BY: Ilonka
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Outstanding Service
I can honestly say, that in every aspect Trupanion has been truly superb. Today, this is so rare. We appreciate Trupanion so much from their excellent and caring customer service, to their exceptionally speedy turnaround on claims. They are an outstanding service provider. When you have a pet who has been sick, this is the insurance provider you need. Thank you for your service!!!
- INSURER: Trupanion
- VETERINARIAN: Brandt Veterinary Services
- POSTED: 05/14/2023
- BY: Kim
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
Great service
The lady that I spoke with was very friendly, & kind.
- INSURER: Trupanion Canada
- POSTED: 05/14/2023
- BY: Dinah
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion-AMAZING!
The representative I spoke with was wonderful and the claims form was simple and straightforward. I love and greatly appreciate being able to send photos of the receipts!!
- INSURER: Trupanion
- POSTED: 05/14/2023
- BY: Rosemary
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
Great Service ! Thanks ??????!
Very prompt service . Once standing at the counter to pay at the vetâs office , here in NL , Canada , the answer from you guys is superb for direct billing ! Itâs only a matter of minutes and we have a response ! Beyond grateful for this super fast reply as I depend heavily on direct billing . Thanks very much , for your efficient service with your super fast replies to the vet clinic for my little fur baby girl ,,, Lily . ??????
- INSURER: Trupanion Canada
- POSTED: 05/14/2023
- BY: Carmen
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
My cat is 15 have had Trupanion since I got him in O9.
My cat is 15 have had Trupanion since I got him in O9. Several times thought if canceling as he was always healthy until this past month Thank you for making the hospital experience no hassle and immediate claims. Have mentioned it to all who don't carry insurance how important it is. Thanks again
- INSURER: Trupanion
- POSTED: 05/14/2023
- BY: Barbara
- BREED:
- AGE OF PET: 0 - 3