took over two weeks to process and hassle back and forth because they insisted on repeatedly checking to make sure I wasn't hiding any of her history.
took over two weeks to process and hassle back and forth because they insisted on repeatedly checking to make sure I wasn't hiding any of her history. started a new claim for every single "tissue/mass removal" so I didn't meet deductable anywhere and was stuck with the entire bill
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Amy
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Michaela was very helpful and resolved my issue.
Michaela was very helpful and resolved my issue. I enjoyed the conversation and found her helpful and kind.
By and large, this has been my experience with Trupanionâs customer service representatives.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Stephanie
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Mike was very patient and kind to this 90 year old guy.
Mike was very patient and kind to this 90 year old guy. I had given you some wrong information previously and he helped correct that. Thank you.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Tom
- BREED:
- AGE OF PET: 0 - 3
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You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
You have always been there for me and Holly and taken a lot of the stress from the situation that takes us to the vets in the first place.
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: Josephine
- BREED: Border Collie
- AGE OF PET: 7 - 10
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Trupanion not helpful
I actually regret signing up at this point, as your company has forced such a high deductible, so nothing seems to be insured. I chatted with someone who told me that over $900( my deductible), that 90% of the vet cost would be covered by Trupanion. The document received said your company pays nothing.
Not a useful insurance program unless something catastrophic happens to my pet.
- INSURER:
Trupanion Canada
- POSTED: 05/18/2023
- BY: Denise
- BREED:
- AGE OF PET: 0 - 3
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So easy!
I don't need to do anything. It's great!
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Quick reimbursement after filing claim
All I had to do was ask my vet to submit the claim to trupanion, and I was reimbursed in less than 24 hours.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Ken
- BREED:
- AGE OF PET: 0 - 3
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Great Service, Reliable and Comforting
Always a pleasure to work with Trupanion. Great service. Quick, efficient and responsive to needs. Always recommend to friends.
- INSURER:
Trupanion
- POSTED: 05/18/2023
- BY: Joseph
- BREED:
- AGE OF PET: 0 - 3
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Submitting a claim is easy
Submitting a claim is an easy process to navigate. I appreciate the updates I receive after submitting, to know where the claim is within the process.
- INSURER:
Furkin
- POSTED: 05/18/2023
- BY: Ashley
- BREED:
- AGE OF PET: 0 - 3
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Wonderful pet insurance to have!
I recently had to make a claim for the first time since I got my pup 6 years ago and so far Ive had a wonderful experience. They are fast and the claims have been approved very easily which makes it a lot better to deal with. I would definitely recommend Trupanion to anyone that has a pet, wonderful to have when the times comes and you need them. So worth it!
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