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Appreciate the outstanding customer service received by Youssef

My experience with Embrace Pet Insurance has been very positive. While not every claim was covered, the explanation was very clear. Claims were handled immediately after receipt from the Veterinarian, so, very little wait time. For covered claims, the check came within just a couple of weeks. Staff is very friendly. As my dog is getting older and has more medical issues, I feel confident of the service provided by Embrace.

We have had a wonderful experience with Pet Embrace. They have always been very responsive when we have questions. Submitting a claim is very easy and they have a quick turn around. We have been very pleased with them.

Michael was very professional and handled my transaction efficiently.

Jodi was genuinely kind, enthusiastic, and helpful. Not only did she help me with what I called about, she asked about each of my dogs by name and said to give them an extra scratch and cuddle for her. That just warmed my heart. Thank you, Jodi!

Trupanion provided coverage for two of my pets (both are now passed away). I am happy with the coverage and service I received from Trupanion and will likely use Trupanion again in the future for new pets.

I appreciate the rapid and courteous response in a critical situation.

Trupanion is a company I both trust and respect. As far as I'm concerned, their service and support are the very best in the pet insurance business.

Trupanion premiums just went up by 50% per year. I know they need to adjust but not 50%. If your dog has allergies then literally any skin condition is blamed on allergies and seen as a pre-existing condition. Have never had to claim for anything major and hopefully never will but it will be interesting to see if we get any reimbursement. Dental - if your dog has just a minor amount of plague then it is a pre-existing condition. We are keeping our policy for now with the highest deductible but if the premiums go up again, it will not be worth it.

Embrace has been the best customer service experience we have ever dealt with, period. They are quick and efficient, extremely fair in their claims process, and overall the easiest part of managing major medicinal issues for our boxer boy. Our dog was 8 months old and diagnosed with Steroid Responsive Meningitis Arteritis. Without immediate care and months of medication, he would have died, but thanks to our vets, care credit and embrace, we have weathered the initial diagnosis and one relapse and still have a healthy, happy; typical boxer pup. The claims process is simple and the reimbursement process quick and easy. We were only denied one claim - for diarrhea, because we had seen the vet for diarrhea during the waiting period so it was deemed pre-existing. I don’t agree with that, but given their quickness to reimburse every other multi-thousand dollar claim, I can’t complain. The other WONDERFUL thing about embrace is they will not drop you for claims! Premium renewals and pricing are not based on whether or not you made claims, which means we have the security of having insurance for our dog even if he relapses again.