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I was always happy with Best Pets Insurance company. They are quick in sending reimbursement, they are excellent in communicating back regarding any issues, problems. They are knowledgable about issues and very efficient with benefit information provided to the customers.however, I do have a big concern: After being insured with them for 9 years, all of a sudden my insurance rate DOUBLED from what I used to pay. My dog got a diabetis and needs insulin. I would love her to be healthy, but she is getting old (what can I do???). I was anticipated that my insurance company will back me up for all the years I paid money to them. Oh, well.... I got a letter from Best Pets Company stating that effective next month my rate is double. When I called the company to clarify this letter, I was told: "your dog is very costly to us, therefore, your insurance is doubled. Not only it was doubled, I was told that I can't make any changes to my insurance policy either. It either what i have now - or nothing at all. This is very very upsetting to me, as I thought, that my insurance company is not going to stand behind me and when my dog conditions are detoriated I feel that there is no understanding and support from this company

Have had Trupanion for 2 years now so far only one issue with getting a reimbursement check but otherwise no issues. From my very fist claim for a foreign body removal from stomach 90% return from 3k bill. Now continuous skin infections all test and treatments covered including special food and non prescription supplements. Customer service has been very polite and helpful. Not sure of hours but they are open on weekends. I would really love to see a portion of vet/specialists office visit fee covered. As it stands no portion of visits covered. Overall I would recommend Trupanion. They are probably most expensive but you do get a return if you use it. They also cover a lot of non routine items like holistic treatment and rehab.

Have had Trupanion for 2 years now so far only one issue with getting a reimbursement check but otherwise no issues. From my very fist claim for a foreign body removal from stomach 90% return from 3k bill. Now continuous skin infections all test and treatments covered including special food and non prescription supplements. Customer service has been very polite and helpful. Not sure of hours but they are open on weekends. I would really love to see a portion of vet/specialists office visit fee covered. As it stands no portion of visits covered. Overall I would recommend Trupanion. They are probably most expensive but you do get a return if you use it. They also cover a lot of non routine items like holistic treatment and rehab.

My puppy of 7 months had to have eye surgery in both eyes to correct entropion. The moment I saw the cost of surgery, I felt a pit in my stomach wondering if my pet insurance company was going to fight it somehow and not pay for it. Nowadays companies are all about making a profit and seem to care little of their customers. To my pleasant surprise, Healthy Paws covered 100% of the surgery and expressed genuine concern for my dog by following up with me to check if my dog was recovering well. Everyone conversation I had with a representative from Healthy Paws was very helpful and extremely nice...very refreshing! I would definitely recommend Healthy Paws for anyone looking for pet insurance. I'm just so glad I picked them because once your pet has a condition, it's considered a pre-existing condition and won't be covered by the new insurance company if you decide to switch.

This claim was for my well coverage. It was paid in a little over a week. The embrace team responds to any questions you may have very timely via email. I am very impressed with that! I do wish that the reimbursement of claim came through a bit faster but I still like that I have piece of mind having coverage for my pets should something go wrong with their health. They are part of our family.

I recently enrolled all 3 of our dogs with Embrace. After my former dog insurance company was acquired, I experienced a decline in service. I researched other pet insurance providers and learned about Embrace on the web site http://www.petinsurancereview.com/dog.asp. I liked their combination of wellness with illness and accident coverage. I am pleased that real people get on the phone when I call and give me clear answers to my questions -- altho I wish they wouldn't call themselves "embracers"-- but that is a style over substance issue. Embrace's web site is up to date on tracking all claims which also makes things very customer-friendly. Bottom line-- Embrace does exactly what it says it is going to do and responds immediately to submitted claims.

I have already referred two friends to Embrace

Our Terrier Mix, Kelley Anne, was diagnosed with Menangiosarcoma and given a short time to live. They recommended a splenectomy to add another 6 months to her life. She came through the operation by VCA, Norwalk, CT, very well and is now enjoying a good lifestyle. We know that this will not be a permanent fix but at least we still have our wonderful pet with us. Thank you Pets Best for paying for most of her treatment.

Second time using Pets Best for a claim for our dog Madison. First time to remove an eye because of a disease and currently for Lymphoma, surgery and chemo. The claim process is so easy and the turn around time to get reimbursed is outstanding. The customer service people are so nice, helpful, compassionate and great to work with. I recommend Best Best to everyone. Thank you Pets Best.

Second year with Embrace... Only claims so far have been wellness claims...but the went perfectly... That is for both dogs too. ... highly recommends!