I choose this score becayTrupanion is very fair and quick to handle and resolve claims.
I choose this score becayTrupanion is very fair and quick to handle and resolve claims. Trupanion is the best for pet insurance by far ! Customer Service does a consistently excellent job in treating customers with respect and empathy.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Chat feature was easy quick and responsive at 9 p.
Chat feature was easy, quick and responsive at 9 p.m. on a Saturday night. Was able to request a rider be added to my policy via chat.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Chat support always friendly but seem to get nowhere with any claim we try.
Chat support always friendly, but seem to get nowhere with any claim we try. Basically get everything rejected, nothing covered and now getting notified that our rates are going up in 2022!!
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Very happy.
Was quickly refunded for covered veterinary care! Process was easy and straight forward. Uploading process was efficient and my refund was processed within 48 hrs. Very very pleased with Trupanion.
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Claims process has gotten careless.
Claims process has gotten careless. Suddenly applying deductible to long standing health problem. More attention to detail please
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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I was very satisfied w her assistance and friendliness.
I was very satisfied w her assistance and friendliness.
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I’m frustrated about my claims being denied bc I mentioned my dog licking his paws on a visit more than a year prior to him developing an ear infection.
I’m frustrated about my claims being denied bc I mentioned my dog licking his paws on a visit more than a year prior to him developing an ear infection. Vet said likely just matting btwn toes. No further testing or concerns on her part or mine. No prior health issues identified and now have to go through appeals process due to what seems like a stretch to deny my claims. At this point, I’m wondering if the insurance is even worth it. Noreen was helpful. No issues with her.
- INSURER:
Trupanion Canada
- POSTED: 11/26/2021
- BY:
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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I’ve already told people about Trupanion and I’ve had nothing but good experiences when dealing with you and your team.
I’ve already told people about Trupanion and I’ve had nothing but good experiences when dealing with you and your team. Keep up the good work.
- INSURER:
Trupanion Canada
- POSTED: 11/26/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Incredibly friendly and helpful
Incredibly friendly and helpful
- INSURER:
Trupanion Canada
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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So.
So... I've met my deductible... But I'm not being repaid a cent? I don't know why but in the past 5 years I feel like trupanion has definitely gone downhill. I never had trouble submitting claims in the past and being covered. My dog just had surgery and 2/3 vet visits related to it and not one phone call to me to explain why I'm paying the full amount when I've already met the deductible
- INSURER:
Trupanion
- POSTED: 11/26/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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