5
out of 5
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5
out of 5
Verified
Helpful people, quick claim settlement
The people I spoke with on the phone prior to my dog’s surgery were kind and helpful. Submitting the claim was easy. Within 24 hours, I got email confirming them receiving my claim. I got the check reimbursing me for vet bills within a week.
- INSURER: Trupanion
- POSTED: 11/26/2017
- BY: Colleen
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
5
out of 5
5
out of 5
Great Company
Healthy Paws insurance is great! I have used them a few times in the last four years, or so, and their service is impeccable.
In addition to that, filing a claim on the app is so easy and they respond immediately.
They also follow up with an email asking about your pet's progress and recovery. They really care!
I highly recommend Healthy Paws to anyone who has a pet and wants to ensure giving them the best care possible.
- INSURER: Healthy Paws
- POSTED: 11/20/2017
- BY: Anat
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Purchasing pet insurance through Trupanion has been a great financial decision. No complaints!
It really works - Fast claim processing and great customer service! No discrimination on the age of your dog.
- INSURER: Trupanion
- POSTED: 11/19/2017
- BY: Sandra
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
5
out of 5
Great rep
The representative was very nice, in fact one of the nicest I've spoken with at Trupanion. It sounded like it was his first day, so he didn't have all the answers. He did get the manager for help. It turns out my issue was with how the vet's office mistakenly filed the paperwork. I was told to have them call back, but I wasn't given a direct line or a name to talk to when I asked for one. I also asked if he could make a note of our conversation for the next rep when the vet's office calls in which he was happy to do. The rep was truly a pleasure to work with.
In cases like mine, a reference number or direct line would be best. Having to reexplain the same issue to multiple people is aggravating and time consuming. It's also complicated when so many people are involved - me, vet's office, reps at Trupanion.
- INSURER: Trupanion
- POSTED: 11/17/2017
- BY: Miles
- BREED: Chihuahua
- AGE OF PET: Over 11 years
5
out of 5
Glad you are there for us!
I have only had to use the insurance once, but received extremely good service and compassionate people helping me with the claim. We are glad you are there for us!
- INSURER: Trupanion
- POSTED: 11/16/2017
- BY: Dolly
- BREED: Mixed Breed Dog
- AGE OF PET: 7 - 10
2
out of 5
Not happy with rates
I am not happy that the rates for both of my dogs have gone up so much.
I feel that as soon as the dogs begin to age the rates go up because you know finding another company to insure older dogs at a decent rate isn't easy so offer good rates when the dogs are young but raise them significantly later.
- INSURER: Trupanion
- POSTED: 11/16/2017
- BY: Ernie
- BREED: Doberman Pinscher
- AGE OF PET: 7 - 10