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Bethany was honestly the nicest, friendliest person I’ve gotten to deal with as a company rep. She was also very knowledgeable about my policy & not only answered my questions, but explained the language of the policy that was confusing to both me & my vet.

Yall are amazing!, My husband brags about you to every pet owner he knows. You saved us so much. Especially when you expect a healthy puppy and your baby ends up super sick. Thank you.

Kira was very helpful. She resolved my issues.

Excellent customer service.

Initially I was very excited to have my dog covered by Embrace. I am a USAA member and got a good discount based on that referral. I was also worried that my rescued pitbull mix would not get a fair shake and be denied coverage. Thankfully the people at Embrace were more open minded than that and had no issues covering her. The issues started when the first claims came in and started to back up. No one was going through her previous vet records and kept telling me that I needed to submit more information even though all available info was made available multiple times. Months went by without payment and claims piling up until one day and several phone calls I finally spoke to one wildly intelligent and patient young man who took the time to piece together what I was so frustrated about, and managed to process all of my claims in 24 hours. I don't believe I told him I was really calling to cancel my policy that day but he managed to stop me. I wish I could remember his name. I'm sure it's written down somewhere. It just takes one person to listen. After that ordeal, I haven't had a single problem and Embrace has been a delight. Even for medical claims I wasn't sure they would cover. My dog is my family and she has medical costs like any other child or human. Embrace makes it possible to afford these things and enjoy other things.

I had my first claims for my puppy recently - which was actually 4 separate claims after he consumed part of a toy and it took 4 vet visits and a surgery to figure out what was wrong and treat him. I was so happy with how quickly they processed the claims and that they paid exactly the amount I expected for my plan. So happy I signed up with Health Paws and highly recommend this company to anyone looking to protect their pet and save themselves expensive vet bills!

Great insurance! Prompt payment. Thankful to have it

They are professional and handle my case in a sensitive manner. It is difficult dealing with insurance company when your pet is not doing well. Thank you

Kind, efficient, empathetic, professional person.

I'm sad that I can't add physical therapy to my dogs plan now that she has a "pre-existing condition"; how could I have known she'd get hip dysplasia at 3 years old? I wish that some physical therapies were covered under her plan as she is in a lot of pain and I can't afford to help her.