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Initially I was very excited to have my dog covered by Embrace. I am a USAA member and got a good discount based on that referral. I was also worried that my rescued pitbull mix would not get a fair shake and be denied coverage. Thankfully the people at Embrace were more open minded than that and had no issues covering her. The issues started when the first claims came in and started to back up. No one was going through her previous vet records and kept telling me that I needed to submit more information even though all available info was made available multiple times. Months went by without payment and claims piling up until one day and several phone calls I finally spoke to one wildly intelligent and patient young man who took the time to piece together what I was so frustrated about, and managed to process all of my claims in 24 hours. I don't believe I told him I was really calling to cancel my policy that day but he managed to stop me. I wish I could remember his name. I'm sure it's written down somewhere. It just takes one person to listen. After that ordeal, I haven't had a single problem and Embrace has been a delight. Even for medical claims I wasn't sure they would cover. My dog is my family and she has medical costs like any other child or human. Embrace makes it possible to afford these things and enjoy other things.

I had my first claims for my puppy recently - which was actually 4 separate claims after he consumed part of a toy and it took 4 vet visits and a surgery to figure out what was wrong and treat him. I was so happy with how quickly they processed the claims and that they paid exactly the amount I expected for my plan. So happy I signed up with Health Paws and highly recommend this company to anyone looking to protect their pet and save themselves expensive vet bills!

Great insurance! Prompt payment. Thankful to have it

They are professional and handle my case in a sensitive manner. It is difficult dealing with insurance company when your pet is not doing well. Thank you

Kind, efficient, empathetic, professional person.

I'm sad that I can't add physical therapy to my dogs plan now that she has a "pre-existing condition"; how could I have known she'd get hip dysplasia at 3 years old? I wish that some physical therapies were covered under her plan as she is in a lot of pain and I can't afford to help her.

I cannot thank Healthy Paws enough for being there for our dog Kiki and my family when we need them. Kiki was diagnosed with Cushing syndrome and had a mass in her adrenal gland. Kiki underwent surgery to take out the mass which turned out to be cancerous. unfortunately, Kiki developed pancreatitis and kidney failure a couple of weeks later and was hospitalized several times. She lost appetite and lost a lot of weight and had to have a feeding tube inserted in her neck in order to help her get better. While we worried about Kiki's health, we are thankful that we have a pet insurance to take care of the financial side. Whenever I see or talk to people and coworkers who have pets, I advocate that they get pet insurance for the sake of their pet and themselves. I encouraged my sister, my son and other friends to get Healthy Paws pet insurance and they thanked me because Healthy Paws was there for them as well in time of their need. As for me, Kiki's medical expenses are over $10,000.00 now. Healthy paws processed our claims always immediately. their Customer Care even reached out to check on Kiki's condition. Is that GREAT or what? Thank you, Health Paws for being there for us. You are the GREATEST!

Claims process is quick and easy and payments are fast with clear explanations of benefits and coverage.

We have been pet owners for about 18 years, our rescue kitties died of old age, we took a break from pet ownership for about 2 years and decided to adopt (2) kittens, brother and sister who were abandoned, I had heard about pet insurance and was encouraged to get it so I did, we hadn't had insurance with our previous pets because we simply didn't know about it. Within 2 months of ownership our girl kitten Arya developed a limp, turns out to be "Patella Luxation" fancy word for her kneecap is out of the socket and wont go back in, between diagnosis, surgical consult, and actual surgery to repair it, the cost was significant, over $3000. ASPCA insurance not only paid most of the costs associated with the claim, they actually called me to see how Arya was doing during her recovery. Hands down, getting Pet insurance with ASPCA was the smartest thing I have ever done as a pet owner. I highly recommend anyone who owns a pet do the same and ASPCA was a great choice for our family.

Employees care and process is easy