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Lemonade makes processing claims so easy. Their app is simple to use and claims are processed immediately. I have added the wellness plan and the claims I made against it were paid out within 1-2 days. Everything is handled through there app and if there are issues with a claim an email is sent in a day or two to explain the issues as well as a callback number should you choose to prefer to talk to a live person.

They are very efficient ! The staff is pleasant and they handled my claim very quickly. I would highly recommend this company !

I've had two recent visits to the vet. The reps who process our claim are really personable and even asked for a picture of our pet. They told us that they loved his name and it wasn't necessary but it was nice to be treated like more than a claim. They explain what is covered thoroughly, putting in a claim is not bad but I know lemonade is asking for doctor's notes when other insurance carriers are not. They also don't cover the vet consultations but at least those aren't super expensive. So far I've gotten back a good amount of my money and it's definitely building my trust with this brand.

They are very accommodating and caring about your pet. They work quickly as possible to settle your claim.

Excellent customer service!

Lemonade is AWESOME! I’ve had 2 claims in the month or so since I bought my policy and both were totally covered and the claim was processed in minutes. Definitely recommend!

wouldn't go anywhere else the price for this insurance is reasonable and they pay your claim within a day

The best pet insurance . The process to file a claim is easy and claims are paid quickly. Friendly and courteous staff.

Super easy to use, very friendly and easy process.

Just simple and easy to work with!