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Trupanion's customer service is excellent!! Everyone I've spoken with at Trupanion has been extremely helpful, courteous and knowledgeable. It's such a pleasure doing business with a company that knows how to deliver quality customer service. Wish everyone would follow your example.

I thought I'd give a short review of Figo after filing my first claim, since most of the reviewers have only reviewed based on speaking with the agents. I am overall very satisfied with the reasonable price for the benefits, the online portal, ease of filing a claim, and knowledge of the agents. But holy cow, it took almost two months for my claim to go through. I filed a very small claim for two of my dogs on December 11, and only yesterday, February 7, was it approved. They did send an auto-generated email saying that claims were delayed. The good news is that it was approved the first time with no back and forth, no documents needed, or anything like that. The only thing that wasn't approved was a $17 medication that was over the counter (given to me by my vet), but no worries. Overall, mostly satisfied with the benefits for the cost. For a new company that's rapidly growing, some hiccups are expected. I wish they were staffed 24 hours though, like many other companies - it does take a couple days to get an email reply, and long hold times on the phone. However, I have six dogs, and this was the lowest cost for the best coverage that I could find. The most important part to me is that they cover what they say they're going to cover, and they did - even if it took a while. They've supposedly hired more people and brought claims in house beginning this month, which will allow them to be processed faster. Overall, I would recommend this company for the price and coverage - just be aware that there are growing pains.

Our dog Riley had to undergo tests for a possible neurological disorder. Throughout the entire ordeal the folks at Pets Best were caring, understanding, and truly professional. Claims were paid within a matter of days. But what amazed me the most was how these folks really cared about what we were going thru. I'll always recommend this company to any pet owner. What a fantastic staff of caring professionals.

I love Trupanion & all the agents I’ve worked with!

We are extremely happy with Trupanion and recommend your service to our friends.

My Malamute baby is diagnosed with Lymphoma. It came as shock to us as she was happy and playing one day and next day she was terribly sick. We are fighting it as we refuse to give up to cancer. Without Embrace, it would have been very difficult for us to pay for expensive tests and chemotherapy. Words don't justify my gratefulness to Embrace. Thank you

Bethany was honestly the nicest, friendliest person I’ve gotten to deal with as a company rep. She was also very knowledgeable about my policy & not only answered my questions, but explained the language of the policy that was confusing to both me & my vet.

Yall are amazing!, My husband brags about you to every pet owner he knows. You saved us so much. Especially when you expect a healthy puppy and your baby ends up super sick. Thank you.

Kira was very helpful. She resolved my issues.

Excellent customer service.