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I have had this insurance for 2 years and I am happy with their customer service.

Nationwide pet ins is awesome. I was a little disappointed that my last claim of $1129 was not covered more than the $755 I was paid I do like having the electronic payments

The initial reimbursement for the MRI and Surgery took a very long time, but after that, the coverage is being made more regularly.

I needed some additional information added to my claim. They were very helpful and patient with me. As soon as I resubmitted the claim I had very quick payment. Thank you!

Quinn had a wicked case of Kennel cough. He contracted it 2 days before Christmas. We went to the emergency dept because of course his coughing got much worse after 6 pm. I submitted my claims from the emergency Dep’t, as well as, his follow up visit to his primary care vet and everything went perfectly. I was reimbursed promptly.

Nationwide was there to help me with a claim for my dog Anya. She was hurt during a grooming accident and needed surgery. She is doing much better and healing well. The peace of mind of knowing you have insurance like this for your pet in times of unforeseen events is just amazing to have this type of insurance.

We have an indoor cat that we rescued as a small kitten. We took her to the vet, tested for the usual things, kept up to date on her shots and enrolled her in a Trupanion policy. She was completely healthy for the first 2 years of her life with one exception. Two years ago she seemed to be under the weather, her appetite was off and she wasn't as active as she had been, so we took her into the vet to have her checked. That was when, to our utter shock, we learned that she was deathly anemic. It turns out, she had been living with an undiagnosed case of feline leukemia that had slipped under the radar during her early life. The only way to save her life was with a costly blood transfusion. Luckily for us, Trupanion had our back. For three months it was an uphill battle to bring "Catniss" back around, involving multiple blood transfusions, medications, and even a few trips to a university veterinary medical center located a hundred miles away. Without an insurance policy, we would not have been able to afford all of this, but Trupanion covered everything at 90% so we were able to save Catniss without going into debt. Since then she has been doing great in general, but this past month she experienced a relapse. Trupanion helped us through it. We joke with her that she's on her 5th life now. But with Trupanion in our corner we have the benefit of being able to focus on her care instead of the costs, and to help her continue enjoying life to its fullest.

So thankful that we have this insurance! When Roxi tore her cranial cruciate ligament, and we found out that she needed surgery, we were overwhelmed by the cost of the procedure. We submitted the claim and received the payment prior to the credit card payment was due! I only wish that Nationwide would reimburse claims more quickly and have an easier process for getting excluded conditions removed from policies after the designated period of time has passed.

I go to the vet when Bandy has a heath problem and the insurance has been a big help.